Ticket Agent jobs in India
99 ticket agent jobs found: showing 81 - 99
Technical Specialist
Company: HCLTech |
performance, JavaScript error, page load timing, browser agent, Real user monitoring), coding (python, JScript, terraform) (1... within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 16 Apr 2024
Technical Lead
Company: HCLTech |
chat agent, service portals, API connectors and custom tables we created Must have basic scripting knowledge to update... root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 16 Apr 2024
Associate Consultant
Company: HCLTech |
Enabling Discovery Process, Probe Deployment Condfiguring Monitoring paramters, Adjust thresholds. Agent Onboarding... improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 15 Apr 2024
Consultant
Company: HCLTech |
configuring and managing database activities such as backup/restore databases, creating SQL accounts, creating SQL agent....) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support...Location: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 14 Apr 2024
Consultant
Company: HCLTech |
configuring and managing database activities such as backup/restore databases, creating SQL accounts, creating SQL agent....) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support...Location: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 14 Apr 2024
Contact Center Quality Assurance Analyst
Company: TransUnion |
Success organizations run effectively, efficiently. This role will be required to review agent calls and tickets to ensure... 30-35 Call\Chat Audits a week and 30-35 Ticket Audits per week. Perform additional Quality Tasks as needed. (Daily...Location: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Apr 2024
Process Associate - Customer Care
Company: Genpact |
associates Identify through group chat/floor walking when intervention is needed Monitor Oracle ticket queues and assign... calls on the same topic Forecast customer demands based on call reason volume Agent scripting review/maintenance...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 11 Apr 2024
Pd - Customer Care
Company: Genpact |
is needed Monitor Oracle ticket queues and assign tickets to agents to work Trouble shooting using their technical knowledge & time... as work comes in Monitor excessive calls on the same topic Forecast customer demands based on call reason volume Agent...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 05 Apr 2024
Bi-lingual Technical Translation Specialist (jp), Support Engineering
Company: Amazon |
. ● reviewing the Japanese language quality of internal communications within our support ticket system. ● delivering Japanese... or an agent - Experience creating external technical documentation - Live translation and interpretation between English...Location: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 05 Apr 2024
Pa - Voice
Company: Genpact |
is needed Monitor Oracle ticket queues and assign tickets to agents to work Trouble shooting using their technical knowledge & time... as work comes in Monitor excessive calls on the same topic Forecast customer demands based on call reason volume Agent...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 05 Apr 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Kolkata, West Bengal, India
| Salary: unspecified | Date posted: 28 Mar 2024
Zendesk Specialist
Company: Nielsen |
and administer the platform to ensure optimal performance and meet evolving needs. This includes managing business rules, agent... groups, ticket routing, integrations, and automations. Lead the integration of Zendesk with third-party applications (e.g...Location: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 27 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Navi Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 27 Mar 2024
Process Design, Associate Manager - Payments
Company: PhonePe |
strategy teams on creating tools for quick ticket resolution, better agent and bot performance an an overall end to end smooth...Location: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 20 Mar 2024
Associate Consultant
Company: HCLTech |
performance, JavaScript error, page load timing, browser agent, Real user monitoring), coding (python, JScript, terraform) (1... agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 12 Mar 2024
Pa - Voice
Company: Genpact |
is needed Monitor Oracle ticket queues and assign tickets to agents to work Trouble shooting using their technical knowledge & time... as work comes in Monitor excessive calls on the same topic Forecast customer demands based on call reason volume Agent...