Ticket Agent jobs in India
82 ticket agent jobs found: showing 61 - 80
Pa - Voice
Company: Genpact |
associates . Identify through group chat/floor walking when intervention is needed . Monitor Oracle ticket queues and assign... calls on the same topic . Forecast customer demands based on call reason volume . Agent scripting review/maintenance...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 29 Apr 2024
Technical Specialist
Company: HCLTech |
timing, browser agent, Real user monitoring), coding (python, JScript, terraform) To provide support for on call escalations... and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 29 Apr 2024
Consultant
Company: HCLTech |
, creating SQL accounts, creating SQL agent jobs and setting up database replications Microsoft certification (Azure/Database... Excellent interpersonal and communication skills (1.) To independently resolve tickets and esnure that the agreed SLA of ticket...Location: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 29 Apr 2024
Bilingual Service Desk Representative
Company: Veriday |
Act as the primary point of contact for clients requiring assistance with our Digital Agent system, handling tasks... from content management updates to troubleshooting. Monitor and manage the triage queue, administering ticket management via...Location: Kochi, Kerala, India
| Salary: unspecified | Date posted: 29 Apr 2024
Consultant
Company: HCLTech |
, creating SQL accounts, creating SQL agent jobs and setting up database replications Microsoft certification (Azure/Database... Excellent interpersonal and communication skills (1.) To independently resolve tickets and esnure that the agreed SLA of ticket...Location: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 29 Apr 2024
Consultant
Company: HCLTech |
Experience with ServiceNow application configurations like Virtual Agent, Mobile App, ATF, Agent Workspace, Predictive... SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 17 Apr 2024
Senior Specialist
Company: HCLTech |
Monitoring (pageview, Ajax requests, session performance, JavaScript error, page load timing, browser agent, Real user monitoring... issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 17 Apr 2024
Consultant
Company: HCLTech |
setup Worked on the end-to-end setup, configuration of cloud assessment tool including both agent and agentless approach... plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team...Location: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 16 Apr 2024
Technical Specialist
Company: HCLTech |
performance, JavaScript error, page load timing, browser agent, Real user monitoring), coding (python, JScript, terraform) (1... within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 16 Apr 2024
Technical Specialist
Company: HCLTech |
Enabling Discovery Process, Probe Deployment Condfiguring Monitoring paramters, Adjust thresholds. Agent Onboarding... escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 16 Apr 2024
Associate Consultant
Company: HCLTech |
performance, JavaScript error, page load timing, browser agent, Real user monitoring), coding (python, JScript, terraform) (1... agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support...Location: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 15 Apr 2024
Consultant
Company: HCLTech |
configuring and managing database activities such as backup/restore databases, creating SQL accounts, creating SQL agent....) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support...Location: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 15 Apr 2024
Process Associate - Customer Care
Company: Genpact |
associates Identify through group chat/floor walking when intervention is needed Monitor Oracle ticket queues and assign... calls on the same topic Forecast customer demands based on call reason volume Agent scripting review/maintenance...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 11 Apr 2024
Pd - Customer Care
Company: Genpact |
is needed Monitor Oracle ticket queues and assign tickets to agents to work Trouble shooting using their technical knowledge & time... as work comes in Monitor excessive calls on the same topic Forecast customer demands based on call reason volume Agent...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 05 Apr 2024
Pa - Voice
Company: Genpact |
is needed Monitor Oracle ticket queues and assign tickets to agents to work Trouble shooting using their technical knowledge & time... as work comes in Monitor excessive calls on the same topic Forecast customer demands based on call reason volume Agent...Location: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 05 Apr 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Navi Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...Location: Kolkata, West Bengal, India
| Salary: unspecified | Date posted: 28 Mar 2024
Service Desk Manager (shift Manager)
Company: Apex Group |
of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor...-user is maintained throughout the lifecycle of an IT ticket. Support and participate in the Change Management process...