Ticket Agent jobs in India
97 ticket agent jobs found: showing 51 - 97
Senior Manager, Customer Experience
Company: QAD |
the context, relationships, and governed rules that allow an agent to reason correctly. ERA - QAD's Enterprise Resource... Allocation platform - is the domain intelligence layer that sits between any ERP and any AI agent. It encodes what manufacturingLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 28 Jul 2026
Ai Consultant
Company: Diverse Lynx |
with L3 Infrastructure and Application teams to identify AI automation opportunities. Implement AI-assisted ticket triage... Chatbot / Virtual Agent Development Knowledge Management (KM) SOP / Runbook Automation Incident & Alert Management NOCLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Jul 2026
Analyst (support & Operations)
Company: HCLTech |
...1 agent JD | Word] Customer Service Deliver excellent customer service and maintain high customer satisfaction scores...:...proactive | Viva Engage] Documentation & Reporting Maintain accurate ticket documentation and troubleshooting records. UpdateLocation: India, India
| Salary: unspecified | Date posted: 25 Jul 2026
Senior Oracle Administrator - Oracle Administration,postgresql,mysql, Ms Sql
Company: HCLTech |
Server 2016/2019/2022 administration. Backup and recovery processes. Database migration and refresh activities. SQL Agent... Responsibilities Difference Between L1 and L2 L1: Monitoring, ticket triage, basic query execution, initial troubleshooting, escalationLocation: India, India
| Salary: unspecified | Date posted: 24 Jul 2026
Servicenow Product Manager
Company: S&P Global |
, automation, and SLA performance. Champion a unified portal and self-service experience that reduces ticket volume and improves..., scalable, well-governed data flows. Identify opportunities to apply generative and agentic AI - Now Assist, Virtual AgentLocation: Hyderabad, Telangana - Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 24 Jul 2026
Administrator - Monitoring Tools, Event Monitoring
Company: HCLTech |
on monitoring protocols like SNMP, WMI and SL1 agent. Knowledge on upgrading SL1. Raise incident tickets for all incidents... To Enhance Team Capabilities. 4. Independently Resolve Tickets Within Agreed Slas, Managing Ticket Volume And Response TimesLocation: India, India
| Salary: unspecified | Date posted: 22 Jul 2026
Servicenow Developer
Company: Ares Wealth Management Solutions |
integrations, and employee self-service experiences. Develop and support Service Operations Workspace (SOW), Agent Workspace... email actions, email parsing, automated ticket creation, and workflow automation. Identify opportunities to improve and automateLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 22 Jul 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 21 Jul 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 20 Jul 2026
Tools & Automation Engineer
Company: Larsen & Toubro |
, operational efficiency, event intelligence, automated ticket lifecycle management, auto-remediation, and AIOps capabilities... correlation, suppression, enrichment, and intelligent alerting workflows. Define ticket lifecycle workflows and SLA managementLocation: Powai, Maharashtra, India
| Salary: unspecified | Date posted: 20 Jul 2026
Sr. Itsm Va (virtual Agent) Developer
Company: Diverse Lynx |
Senior ITSM VA Developer (Virtual Agent Developer) Key Responsibilities Virtual Agent Development Design, develop... Management Service Request Management Change Management Problem Management Knowledge Management Develop automated ticketLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 18 Jul 2026
Senior Dlp Engineer
Company: Secure Network Solutions India Pvt Ltd |
: Proven ability to resolve "Agent Tampering" or "System Crash" scenarios without needing to escalate every ticket to the... to troubleshoot why a file wasn't blocked or why an agent is offline. Requirements DLP-Specific Experience (2+ Years): DirectLocation: Kochi, Kerala, India
| Salary: unspecified | Date posted: 15 Jul 2026
Senior Dlp Engineer
Company: Secure Network Solutions India Pvt Ltd |
: Proven ability to resolve "Agent Tampering" or "System Crash" scenarios without needing to escalate every ticket to the... to troubleshoot why a file wasn't blocked or why an agent is offline. Requirements DLP-Specific Experience (2+ Years): DirectLocation: Kochi, Kerala, India
| Salary: unspecified | Date posted: 15 Jul 2026
Track Lead - Desk Side Services, Amt Asset Management Software
Company: HCLTech |
-to-day service desk operations • Monitor ticket queues and ensure tickets are being followed on timely basis as per SLAs... • Monitor agent ACD skills and adjust as needed throughout the day to ensure SLAs are being met. Live Barging on Long CallsLocation: India, India
| Salary: unspecified | Date posted: 15 Jul 2026
Engineer (tools & Automation)
Company: HCLTech |
from a reactive support agent to a proactive problem solver. Incident Management & Operations: ticketing based requests and alerts... need to be addressed. Ticket Lifecycle: Log, categorize, and document all technical support requests within theLocation: India, India
| Salary: unspecified | Date posted: 15 Jul 2026
Manager, Technical Support
Company: Twilio |
Excellence Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent... CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management. Own weekly DSAT reviews, ticketLocation: India, India
| Salary: unspecified | Date posted: 14 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Jul 2026
Cyber Security Spec Ind
Company: FM India |
activities include monitoring and responding to cyber security alerts and incidents. Manages ticket queues and responds...). Ability to extend agent capabilities to support SOC use cases such as enrichment, triage support, and workflow orchestrationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Jul 2026
Contact Center Technology Engineer
Company: Priceline.com |
that depend on stable technology platforms to facilitate customer interactions and agent transaction processing. Seek..., Operations, and technology teams across the organization globally to deliver better customer experience and agent experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 10 Jul 2026
Senior Business System Support Analyst
Company: Mimecast |
beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents... & Dashboards: support users with reports, dashboards, KPIs, saved views, and operational reporting requirements. Ticket & IncidentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 10 Jul 2026
Ai Automation Expert
Company: Virtusa |
hours saved. • Copilot and Agent adoption. • Reduction in manual effort. • Faster ticket resolution and delivery reportingLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 08 Jul 2026
Junior Agentic Ai Engineer (m/f/d)
Company: BASF |
opportunities. Responsibilities: Create Agent Tools: Write Python functions and API wrappers that allow our agents to perform... and "Evals" (using LLM-as-a-Judge) to ensure our agents are accurate, safe, and helpful. Support Operations: Monitor agentLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 07 Jul 2026
Technical Services Engineer
Company: HealthEdge |
Propose and implement process improvements to reduce ticket volume and resolution time Build monitoring and alerting... Services Intermediate — integration debugging and testing SSIS / SQL Server Agent Intermediate — job managementLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 02 Jul 2026
Ai Automation Engineer - Test Generation & Agent Systems (sr Staff)
Company: Equinix |
ticket in, first-draft Playwright test out Build the test maintenance agent: continuously monitors the suite, detects flaky... the intelligence layer of our QE platform: a pipeline that takes a Jira ticket or product specification and producesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Jul 2026
Senior Manager- Business Systems Support
Company: Mimecast |
to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change... to ticket deflection and a high quality self service environment that reduces the need for support. Leverage existingLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Jul 2026
Senior Manager - L1 Support
Company: Foundever |
, ticket creation and routing, first-touch remediation, and timely escalation to L2 / L3 engineering pods, ensuring no event... on disciplined ticket hygiene, robust escalation matrices, sharp communication, and continuous improvement of runbooks, KB articlesLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Manager - L1 Support
Company: Foundever |
, ticket creation and routing, first-touch remediation, and timely escalation to L2 / L3 engineering pods, ensuring no event... on disciplined ticket hygiene, robust escalation matrices, sharp communication, and continuous improvement of runbooks, KB articlesLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Ai Engineer
Company: AMINA Bank |
, retrieval-augmented generation, prompt orchestration, tool use, and agent frameworks. Build reliable integrations... solutions iteratively based on real usage and business feedback. Your golden ticket to the AMINA team: Required experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 30 Jun 2026
Senior Ai Business Automation Engineer - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Jun 2026
Senior Ai Business Automation Engineer (atlassian) - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Jun 2026
Customer Success Engineer - Ii
Company: Mindtickle |
-functionally with Product, Engineering, QE and DevOps to eliminate systemic issues and reduce ticket volume. Work independently... on AI-powered products). Understanding of building or configuring AI agents, including workflows, task automation, and basic agentLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 27 Jun 2026
Ciam Developer
Company: Ameriprise Financial |
Management, Change Management, Problem Ticket Management, Stakeholder communications, Role back plans, etc... Co-ordination... on monitoring tools Dynatrace synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstash& TLeaf/GlassboxLocation: India, India
| Salary: unspecified | Date posted: 26 Jun 2026
Senior Process Associate-voice
Company: HCLTech |
in the ticket to follow up with the processor in alignment with the customer's request Guide customers when to create... customers on SR/ASR/Incident priority validating business justification Upgrade/downgrade ticket priority for incidents alignedLocation: India, India
| Salary: unspecified | Date posted: 24 Jun 2026
Pega Production Support Engineer
Company: Varite |
, and tracking. Technical Troubleshooting & Resolution Problem Ticket Diagnosis: Use Tracer, Live UI, and Clipboard to identify... tickets, fix NFR/config issues, assign to correct teams, and track closure. Agent & Queue Management: Monitor Job SchedulersLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 24 Jun 2026
Senior Ai Security Engineer
Company: Scopely |
Detection or security automation engineers who prefer code, pipelines, and remediation over ticket operations Tech stack..., MCP / agent telemetry What You’ll Do Design and operate observability layers for AI platforms, including audit trailsLocation: India, India
| Salary: unspecified | Date posted: 22 Jun 2026
Business Systems Support Analyst
Company: Mimecast |
to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change... & Dashboards: support users with reports, dashboards, KPIs, saved views, and operational reporting requirements. Ticket & IncidentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 19 Jun 2026
Lead – Elastic Observability Solutions
Company: Kyndryl |
Monitoring, Elastic Agent/Beats — across application, infrastructure, network and database layers. Build and maintain business..., or application issue. Onboard new applications onto the observability platform — discovery, Fleet policy/agent installationLocation: India, India
| Salary: unspecified | Date posted: 18 Jun 2026
Assortsmart - Associate Ai Success Consultant
Company: Impact Analytics |
Planning (DRP), and Inventory Management Solutions You own ticket triage, data validation, configuration support, and customer... communicator - customer emails, ticket notes Detail-oriented with strong follow-through Team player eager to learnLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 18 Jun 2026
Zendesk Analyst
Company: Rockstar Games |
operations across multiple languages, channels, and locations. We build the platform foundation that ensures the right ticket... reaches the right agent at the right time, with the right context to resolve. RESPONSIBILITIES Build and maintain ZendeskLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 17 Jun 2026
Assortsmart - Ai Success Architect
Company: Impact Analytics |
delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact... Customer Communication & SLA Management Own daily/weekly ticket updates to customer planners and IT teams HostLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 12 Jun 2026
Sme, Support Systems Specialist
Company: Scale AI |
challenges at scale. You will: Own end-to-end Zendesk configuration, including ticket forms, fields, macros, triggers..., automations, SLAs, and views Design and maintain routing logic to ensure accurate ticket distribution across skills, queuesLocation: India, India
| Salary: unspecified | Date posted: 09 Jun 2026
Associate Lead Consultant - Oracle Fusion Techno-functional Job
Company: YASH Technologies |
to prioritize system enhancements, reporting needs, and issue resolution Own and enforce standardized ticket intake for Oracle..., including SOC reports, access evidence, configuration documentation, and ticket traceability for Oracle systems AssistLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 07 Jun 2026
Assortsmart - Senior Ai Success Consultant
Company: Impact Analytics |
delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact... enhancements Customer Communication & SLA Management Own daily/weekly ticket updates to customer planners and IT teams HostLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 06 Jun 2026
Enterprise Solutions Engineer
Company: Ultimate Kronos Group |
cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3\. Product Execution... (LLMs), prompt engineering, and Retrieval-Augmented Generation (RAG). Exposure to agent frameworks (e.g., LangChainLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 05 Jun 2026
Account Executive - Outbound
Company: Richpanel |
. You've displaced an incumbent (Zendesk, Gorgias, Kustomer, Intercom). You've closed 20+ agent deals. Requirements What Success... & Qualification: Run tight discovery. Disqualify early when needed. Demo & Value Selling: Tie features to outcomes — cost per ticket