Ticket Agent jobs in India
98 ticket agent jobs found: showing 51 - 98
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 07 Aug 2026
Specialist - System Management
Company: LTM |
Pega errors and resolutions to empower L1 support and reduce ticket escalation Deployment Support Release Anchor Assist... Ticket Diagnosis Utilize Pega Tracer Live UI and Clipboard to identify failures and errors Fix if its a configurationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 06 Aug 2026
Lead - Business Systems Services
Company: Freshworks |
AI capabilities including ticket summarization, intelligent routing, virtual agents, knowledge recommendations, and agent productivity... operations and agent productivity. Additional Information At Freshworks, we have fostered an environment that enablesLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 06 Aug 2026
Lead - Business Systems Services
Company: Freshworks |
AI capabilities including ticket summarization, intelligent routing, virtual agents, knowledge recommendations, and agent productivity... operations and agent productivity. Additional Information At Freshworks, we have fostered an environment that enablesLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 06 Aug 2026
Senior Architect - Servicenow Ai
Company: Zeiss |
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usageLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 06 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 06 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Solution Architect I - Cloud Infrastructure Services
Company: UST |
Support operating models. Perform ticket analysis and demand modelling (volume, seasonality, channel mix). Conduct solution... prioritisation. Understand omni-channel support models (voice, chat, portal, virtual agent). Be familiar with leading platformsLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 04 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 04 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Noida, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 04 Aug 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Lucknow, Uttar Pradesh Job Summary The Senior Service Desk Agent serves as the primary point of contact for end-user IT... support while providing advanced troubleshooting, ticket management, and operational guidance to the Service Desk team. TheLocation: India, India
| Salary: unspecified | Date posted: 04 Aug 2026
Senior Engineering Manager - Ai
Company: Atlys |
-agent systems that carry real business outcomes. Stateless agents on durable execution, so a workflow spanning days can... a ticket against your org. Golden paths over gatekeeping. Reduce operational complexity through platform engineeringLocation: Delhi, India
| Salary: unspecified | Date posted: 04 Aug 2026
Principal - Solution Engineering
Company: Freshworks |
AI as a practical accelerator: self-service, ticket deflection, agent assist, knowledge discovery, and automation. Equip our two... in service management - self-service, agent assist, automation, knowledge, and ticket deflection. Experience creating demosLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 02 Aug 2026
Pega Production Support Engineer
Company: Varite |
Problem Ticket Diagnosis: Utilize Pega Tracer, Live UI, and Clipboard to identify failures and errors. Fix if it.... Track the closure of PDC tickets. Agent & Queue Management: Monitor background processes (Job Schedulers and QueueLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 01 Aug 2026
Azure Admin
Company: Diverse Lynx |
issues like RDP/SSH failures, agent errors, or high resource usage.- Monitor Azure Backup jobs and Recovery Services Vaults..., and unused NICs and perform cleanup actions - Maintain accurate ticket notes, shift handover documents, and SOP updatesLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 01 Aug 2026
Sr Administrator (support & Operations)
Company: HCLTech |
(Management server, Aggregators, Collectors and Orchestrations). • Troubleshooting various Agent error flag issues, Agent... installation/Uninstallation issues, and Agent upgrade issues. • Working on agent missing and incorrect enforcement module stateLocation: India, India
| Salary: unspecified | Date posted: 29 Jul 2026
Senior Web Project Specialist
Company: Maersk |
business acumen in an enterprise environment. Experience with AI Agent Development and the building of multi-agent systems... experience with Jira (requirement gathering, ticket writing, sprint tracking) and Confluence (documentation). Proven abilityLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Jul 2026
Senior Manager, Customer Experience
Company: QAD |
the context, relationships, and governed rules that allow an agent to reason correctly. ERA - QAD's Enterprise Resource... Allocation platform - is the domain intelligence layer that sits between any ERP and any AI agent. It encodes what manufacturingLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 28 Jul 2026
Sme - Cisco Contact Center
Company: HCLTech |
Escalation support, Ticket Quality Process adherence & Security compliance Customer feedback (Appreciations, CSAT survey results... Scripting Cisco Unified Customer Voice Portal (CVP) VXML Gateways & Voice gateway Cisco Finesse Agent Desktop CUIC ReportingLocation: India, India
| Salary: unspecified | Date posted: 25 Jul 2026
Ai Consultant
Company: Diverse Lynx |
with L3 Infrastructure and Application teams to identify AI automation opportunities. Implement AI-assisted ticket triage... Chatbot / Virtual Agent Development Knowledge Management (KM) SOP / Runbook Automation Incident & Alert Management NOCLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 24 Jul 2026
Servicenow Developer
Company: Ares Wealth Management Solutions |
integrations, and employee self-service experiences. Develop and support Service Operations Workspace (SOW), Agent Workspace... email actions, email parsing, automated ticket creation, and workflow automation. Identify opportunities to improve and automateLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 21 Jul 2026
Tools & Automation Engineer
Company: Larsen & Toubro |
, operational efficiency, event intelligence, automated ticket lifecycle management, auto-remediation, and AIOps capabilities... correlation, suppression, enrichment, and intelligent alerting workflows. Define ticket lifecycle workflows and SLA managementLocation: Powai, Maharashtra, India
| Salary: unspecified | Date posted: 20 Jul 2026
Sr. Itsm Va (virtual Agent) Developer
Company: Diverse Lynx |
Senior ITSM VA Developer (Virtual Agent Developer) Key Responsibilities Virtual Agent Development Design, develop... Management Service Request Management Change Management Problem Management Knowledge Management Develop automated ticketLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 18 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Jul 2026
Senior Business System Support Analyst
Company: Mimecast |
beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents... & Dashboards: support users with reports, dashboards, KPIs, saved views, and operational reporting requirements. Ticket & IncidentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 10 Jul 2026
Contact Center Technology Engineer
Company: Priceline.com |
that depend on stable technology platforms to facilitate customer interactions and agent transaction processing. Seek..., Operations, and technology teams across the organization globally to deliver better customer experience and agent experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 10 Jul 2026
Ai Automation Engineer - Test Generation & Agent Systems (sr Staff)
Company: Equinix |
ticket in, first-draft Playwright test out Build the test maintenance agent: continuously monitors the suite, detects flaky... the intelligence layer of our QE platform: a pipeline that takes a Jira ticket or product specification and producesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Jul 2026
Senior Ai Engineer
Company: AMINA Bank |
, retrieval-augmented generation, prompt orchestration, tool use, and agent frameworks. Build reliable integrations... solutions iteratively based on real usage and business feedback. Your golden ticket to the AMINA team: Required experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 30 Jun 2026
Senior Ai Business Automation Engineer - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Jun 2026
Customer Success Engineer - Ii
Company: Mindtickle |
-functionally with Product, Engineering, QE and DevOps to eliminate systemic issues and reduce ticket volume. Work independently... on AI-powered products). Understanding of building or configuring AI agents, including workflows, task automation, and basic agentLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 27 Jun 2026
Pega Production Support Engineer
Company: Varite |
, and tracking. Technical Troubleshooting & Resolution Problem Ticket Diagnosis: Use Tracer, Live UI, and Clipboard to identify... tickets, fix NFR/config issues, assign to correct teams, and track closure. Agent & Queue Management: Monitor Job SchedulersLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 24 Jun 2026
Zendesk Analyst
Company: Rockstar Games |
operations across multiple languages, channels, and locations. We build the platform foundation that ensures the right ticket... reaches the right agent at the right time, with the right context to resolve. RESPONSIBILITIES Build and maintain ZendeskLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 16 Jun 2026
Sme, Support Systems Specialist
Company: Scale AI |
challenges at scale. You will: Own end-to-end Zendesk configuration, including ticket forms, fields, macros, triggers..., automations, SLAs, and views Design and maintain routing logic to ensure accurate ticket distribution across skills, queues