Ticket Agent jobs in India
105 ticket agent jobs found: showing 51 - 100
Sap Project Program Associate Director
Company: NTT Data |
all things related to Operational Sustainment and Ticket resolutions - Actively engage with NTT leadership team onshore to help... - Adept at identifying and spearheading automation and AI agent centric mundane activities/processes - Lead weekly, monthlyLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 24 Sep 2026
Sr Associate Support Engineer, Adaptive Planning Ai, Ml & Platform Operations
Company: Workday |
's digital experience, AI/ML platform, and Agent Factory initiative—our internal engine that builds, trains, and deploys..., customer-facing role, you will manage a ticket queue of cases with varying complexity specifically for Adaptive PlanningLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 24 Sep 2026
Lead - Sd Management
Company: Sutherland |
workforce monitoring, service level compliance, and active agent coaching to foster a high-performance service environment.... Key Responsibilities Queue & Service Level Management: Actively monitor real-time call queues, abandon rates, and ticketLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 23 Sep 2026
Sap Project Program Associate Director
Company: NTT Data |
all things related to Operational Sustainment and Ticket resolutions - Actively engage with NTT leadership team onshore to help... - Adept at identifying and spearheading automation and AI agent centric mundane activities/processes - Lead weekly, monthlyLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 23 Sep 2026
Analyst (support & Operations)
Company: HCLTech |
Job Summary JD for the role: Service Desk Agent will provide day to day IT support, receive inbound calls, answer questions... to ensure operational consistency across all shifts. rnrnService Desk Agent provides Break Fix, fault diagnosis and resolutionLocation: India, India
| Salary: unspecified | Date posted: 23 Sep 2026
It Systems Analyst
Company: nVent |
: “Not applicable” updates Stuck or missing patch states Windows Update agent and registry conflicts Support security- and CVE-driven... environments Soft Skills Structured troubleshooting mindset Clear and concise ticket communication OperationalLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 18 Sep 2026
Sap Project Program Associate Director
Company: NTT Data |
all things related to Operational Sustainment and Ticket resolutions - Actively engage with NTT leadership team onshore to help... - Adept at identifying and spearheading automation and AI agent centric mundane activities/processes - Lead weekly, monthlyLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 18 Sep 2026
Principal - Solution Engineering
Company: Freshworks |
AI as a practical accelerator: self-service, ticket deflection, agent assist, knowledge discovery, and automation. Equip our two... in service management - self-service, agent assist, automation, knowledge, and ticket deflection. Experience creating demosLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 17 Sep 2026
Principal - Solution Engineering
Company: Freshworks |
AI as a practical accelerator: self-service, ticket deflection, agent assist, knowledge discovery, and automation. Equip our two... in service management - self-service, agent assist, automation, knowledge, and ticket deflection. Experience creating demosLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 17 Sep 2026
Product Security Engineer
Company: Rocketlane |
execution in agent tooling, unauthenticated internal endpoints) Have found and driven the fix for real vulnerabilities before.... We need someone who thinks like an attacker, not just someone who runs a scanner and files a ticket Cloud and infrastructureLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 17 Sep 2026
Associate Product Support Specialist
Company: Eurofins |
and discipline in maintaining ticket evidence and knowledge records. Python, SQL, scripting, monitoring or log-analysis knowledge... is an advantage but not mandatory for the agent role. By clicking the link above or any third-party link within this postingLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 16 Sep 2026
Lead Automation Engineer
Company: Eli Lilly |
. Document each codified runbook clearly enough that another engineer, or an agent, can execute or extend it without relying... between what ran and what should run differently next time. Support ticket volume and shift flexibility as operational demand requiresLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 16 Sep 2026
Industry Principal I
Company: HCLTech |
/self-service targets, skill-based routing and Virtual Agent deflection, packaging them into SKUs with XLA-based SLAs.... Partner with the Workplace technical leads to prioritize automation (Virtual Agent, Flow Designer, RPA) that lifts firstLocation: India, India
| Salary: unspecified | Date posted: 15 Sep 2026
Principal Automation Developer
Company: TTEC |
About the Role TTEC is scaling its Automation & AI portfolio to move beyond manual, ticket-by-ticket process work... the multi-agent systems, integrations, and evaluation rigor needed to deploy AI agents safely and at scale across TTECLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 15 Sep 2026
Sr.manager-customer Experience & Automation
Company: Gonoise |
, roadmap, and ROI tracking for each. Partner with Product, Tech, and Data teams to deploy GenAI/LLM-based solutions for ticket... triage, sentiment analysis, agent-assist, and predictive issue detection. Own the automation P&L, track cost-per-contactLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 12 Sep 2026
Dem_technical Services Engineer
Company: 富士通株式会社 |
, such as ticket analysis, to understand the breadth and impact of the issue. You will oversee the implementation of any new... cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed servicesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Sep 2026
Mlops Engineer
Company: AHL - Saaf AI |
with users, not a ticket queue You think deploys should be boring, reversible, and frequent — and you’ve built the systems... and logic move together with code Familiarity with agent orchestration frameworks and what it takes to run them reliablyLocation: India, India
| Salary: unspecified | Date posted: 11 Sep 2026
Administrator (support & Operations)
Company: HCLTech |
, Nimsoft Agent Issue Investigation, Ticket Investigation, Server Support Other Requirements NA Information at a Glance... of NRI/Nimsoft Reinstall, Server Restart as needed Unix SA to investogate tickets related to NRI/Nimsoft Agent IssuesLocation: India, India
| Salary: unspecified | Date posted: 11 Sep 2026
Automation Lead (platform Automation & Innovation)
Company: NTT Data |
, stability, login delays, Wi-Fi/VPN issues, crashes) Implement experience scoring/XLAs and link improvements to ticket reduction..., Orchestration, CMDB alignment, Virtual Agent, Knowledge, Performance Analytics (where applicable) Build equivalent automationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 10 Sep 2026
Infrastructure Engineer
Company: Reveleer |
repetitive IT processes — including ticket triage, access provisioning, patch scheduling, and system health alerting. Implement... context — including prompt engineering, API integration, or agent orchestration. Working knowledge of Model Context ProtocolLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 10 Sep 2026
Oracle Cloud Scm Procurement Functional Consultant
Company: Version 1 |
, enhancements, and minor fixes as per client requirements. Client Communication: Provide timely updates on ticket progress... AI Agent implementation and support Experience working with other Oracle modules such as Finance Technical problemLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 09 Sep 2026
Support Analyst
Company: EXL Service |
, EC2) in a data engineering context. Experience using ServiceNow or similar ITSM platforms for ticket logging, triage...; disciplined in following runbooks, SOPs, and escalation protocols. Clear and concise written communication for ticketLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 08 Sep 2026
Senioradministrator - Miscrosoft Windows,microsoft Servers Rds,touch Services
Company: HCLTech |
agent for every language. Keeps translation quality, latency and compliance under control so that the translated channel... • Administer and operate the V2V and real-time chat translation platform: language pair configuration, agent provisioning, sessionLocation: India, India
| Salary: unspecified | Date posted: 08 Sep 2026
Engineer (tools & Automation)
Company: HCLTech |
from a reactive support agent to a proactive problem solver. Incident Management & Operations: ticketing based requests and alerts... need to be addressed. Ticket Lifecycle: Log, categorize, and document all technical support requests within theLocation: India, India
| Salary: unspecified | Date posted: 08 Sep 2026
Senioradministrator - Miscrosoft Windows,microsoft Servers Rds,touch Services
Company: HCLTech |
agent for every language. Keeps translation quality, latency and compliance under control so that the translated channel... • Administer and operate the V2V and real-time chat translation platform: language pair configuration, agent provisioning, sessionLocation: India, India
| Salary: unspecified | Date posted: 07 Sep 2026
Sr Administrator (support & Operations)
Company: HCLTech |
.Monitoring the tickets and resolving those ticket within SLA.Good Technical, Analytical, Communication and Interpersonal skills... and configure the agent for multiple databases.Managing team and handling and distributing activities within team and addressing theLocation: India, India
| Salary: unspecified | Date posted: 03 Sep 2026
Ai & Operations Specialist
Company: Recruise India Consulting |
efficiency, increase ticket deflection, and scale intelligent support capabilities across the organization. Key... ticket deflection. Workflow Automation Identify and implement flow and workflow automation using company-owned toolsLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 02 Sep 2026
Enterprise Applied Ai Solutions Engineer (implementing Agentic & Generative Ai Features)
Company: Ultimate Kronos Group |
for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3. Product Execution...). Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement toolLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Sep 2026
Application Support Analyst Ii
Company: Duck Creek Technologies |
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolutionLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 01 Sep 2026
Senior Ai Engineer
Company: Nexperia |
that engineers across the company touch every day. About the role This is the senior build role for Nexperia's agent engineering... on the quality bar an agent has to clear before it ships. This is a hands-on role. You are still writing and reviewing codeLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 31 Aug 2026
Dem Analyst
Company: 富士通株式会社 |
performance data, such as ticket analysis, to understand the breadth and impact of the issue. You will oversee the implementation... cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed services resolverLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 29 Aug 2026
Senior Executive- Global Network Development
Company: cargo-partner |
Manage Agent Inquiry. Ensure timely (within 2hours of ticket creation) response to agent inquiry. Coordinate with product...Purpose of the function A committed individual focused on handling agent inquiries and ensuring that we increaseLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 28 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 26 Aug 2026
Ai Automation Specialist – Cybersecurity Automatio
Company: Varite |
for alert triage, case enrichment, incident summarization, correlation support, ticket generation, and analyst workflow... reusable automation components, prompt libraries, agent patterns, workflow templates, and accelerators for repeatableLocation: India, India
| Salary: unspecified | Date posted: 26 Aug 2026
Servicenow - Moveworks Ai - Manger
Company: EY |
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patternsLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead Arcgis Devops Engineer Irc302741
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 20 Aug 2026
Middle C++ (linux) Engineer For Broadband Solutions Company (etth Project) Irc304047
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 20 Aug 2026
Forward Deployed Engineer Irc299933
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket... Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills Customer-Facing Excellence: Prior experienceLocation: India, India
| Salary: unspecified | Date posted: 16 Aug 2026
Senior Developer
Company: HCLTech |
working on the GenAI based Project Experience working on the Azure AI Services to integrate the agent with GenAI Model... Experience working on Lang Chain Framework for Agent Development Experience in Integrating AgentLocation: India, India
| Salary: unspecified | Date posted: 13 Aug 2026
Cyber Security Senior Analyst - Mde
Company: Varite |
policies, exceptions, ASR, EDR in block mode, sensor health and agent update rings. The ideal candidate brings deep... control. Operate day-to-day MDE tool support: ticket queue, troubleshooting onboarding/health/AV conflicts, performanceLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 12 Aug 2026
Assistant Manager - Training & Quality (merchant Onboarding & Customer Success)
Company: Cashfree Payments |
Success (email, ticket, voice). This is not audit administration - it's finding why errors happen, fixing the process... drafting, agent-assist) and govern the quality of AI-assisted output; convert audit/RCA data into prioritised processLocation: Bellandur, Karnataka, India
| Salary: unspecified | Date posted: 11 Aug 2026
Forward Deployed Engineer Irc300057
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 11 Aug 2026
Sr Administrator (support & Operations)
Company: HCLTech |
on customer service and troubleshooting practices. Work closely with trainers and team leads to improve agent capabilities. Drive... to Resolve (MTTR) Escalation Trends Customer Satisfaction (CSAT) Ticket Quality Scores Publish dashboards and recommendationsLocation: India, India
| Salary: unspecified | Date posted: 08 Aug 2026
Product Manager — Ai Products
Company: BuzzBoard |
. Not AI features bolted onto a legacy product — the products are agent systems. Our products span multi-agent marketing content... process that treats agent behavior as a first-class design artifact. The role This is a Product Manager role for people whoLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 07 Aug 2026
Senior Architect - Servicenow Ai
Company: Zeiss |
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usageLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 06 Aug 2026
Lead - Business Systems Services
Company: Freshworks |
AI capabilities including ticket summarization, intelligent routing, virtual agents, knowledge recommendations, and agent productivity... operations and agent productivity. Additional Information At Freshworks, we have fostered an environment that enablesLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 06 Aug 2026
Senior Engineering Manager - Ai
Company: Atlys |
-agent systems that carry real business outcomes. Stateless agents on durable execution, so a workflow spanning days can... a ticket against your org. Golden paths over gatekeeping. Reduce operational complexity through platform engineering