Ticket Agent jobs in India
108 ticket agent jobs found: showing 51 - 100
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Gautam Buddha Nagar, Uttar Pradesh Job Summary Service Desk Language Agent Role code: SD Language L1 | Level 1 | Service... · Agent Workspace ROLE PURPOSE Scope ref. Official local language of country served + English Annex 2 §4 · Attachment 2Location: India, India
| Salary: unspecified | Date posted: 13 Sep 2026
Lead Noc Engineer
Company: Inspire Brands Hyderabad Support Center |
APIs, able to handle integration queries from the enterprise brands and support partner onboarding Review AI agent... covering ticket volumes, resolution performance, escalations, and issues carried over Escalate to VROMO engineering with clearLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 13 Sep 2026
Senioradministrator - Process Consulting, Servicenow
Company: HCLTech |
Gautam Buddha Nagar, Uttar Pradesh Job Summary Process / Overflow Buffer Agent Role code: Process Buffer _L2 | Level 2... Volume peaks · backlog · absence cover · hypercare BMC Helix ITSM · Agent Workspace · remote support ROLE PURPOSE ScopeLocation: India, India
| Salary: unspecified | Date posted: 12 Sep 2026
Sr.manager-customer Experience & Automation
Company: Gonoise |
, roadmap, and ROI tracking for each. Partner with Product, Tech, and Data teams to deploy GenAI/LLM-based solutions for ticket... triage, sentiment analysis, agent-assist, and predictive issue detection. Own the automation P&L, track cost-per-contactLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 11 Sep 2026
Dem_technical Services Engineer
Company: 富士通株式会社 |
, such as ticket analysis, to understand the breadth and impact of the issue. You will oversee the implementation of any new... cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed servicesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Sep 2026
Automation Lead (platform Automation & Innovation)
Company: NTT Data |
, stability, login delays, Wi-Fi/VPN issues, crashes) Implement experience scoring/XLAs and link improvements to ticket reduction..., Orchestration, CMDB alignment, Virtual Agent, Knowledge, Performance Analytics (where applicable) Build equivalent automationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Sep 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Sep 2026
Mlops Engineer
Company: AHL - Saaf AI |
with users, not a ticket queue You think deploys should be boring, reversible, and frequent — and you’ve built the systems... and logic move together with code Familiarity with agent orchestration frameworks and what it takes to run them reliablyLocation: India, India
| Salary: unspecified | Date posted: 11 Sep 2026
Senior Dlp Engineer
Company: Secure Network Solutions India Pvt Ltd |
: Proven ability to resolve "Agent Tampering" or "System Crash" scenarios without needing to escalate every ticket to the... to troubleshoot why a file wasn't blocked or why an agent is offline. Requirements DLP-Specific Experience (2+ Years): DirectLocation: Kochi, Kerala, India
| Salary: unspecified | Date posted: 10 Sep 2026
Infrastructure Engineer
Company: Reveleer |
repetitive IT processes — including ticket triage, access provisioning, patch scheduling, and system health alerting. Implement... context — including prompt engineering, API integration, or agent orchestration. Working knowledge of Model Context ProtocolLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 10 Sep 2026
Oracle Cloud Scm Procurement Functional Consultant
Company: Version 1 |
, enhancements, and minor fixes as per client requirements. Client Communication: Provide timely updates on ticket progress... AI Agent implementation and support Experience working with other Oracle modules such as Finance Technical problemLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 10 Sep 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Gautam Buddha Nagar, Uttar Pradesh Job Summary Service Desk Language Agent Role code: SD Language L1 | Level 1 | Service... · Agent Workspace ROLE PURPOSE Scope ref. Official local language of country served + English Annex 2 §4 · Attachment 2Location: India, India
| Salary: unspecified | Date posted: 10 Sep 2026
Oracle Cloud Scm Procurement Functional Consultant
Company: Version 1 |
, enhancements, and minor fixes as per client requirements. Client Communication: Provide timely updates on ticket progress... AI Agent implementation and support Experience working with other Oracle modules such as Finance Technical problemLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 09 Sep 2026
Service Desk Supervisor/ Senior Agent
Company: Theomnihire |
coverage. Conduct call and ticket quality reviews, ensuring adherence to QA standards, diagnostic completeness... and endpoint management tools. Proficiency in ITSM platforms, including ticket management, dashboards, reporting, and real-timeLocation: Tamil Nadu - Chenani, Jammu & Kashmir, India
| Salary: unspecified | Date posted: 09 Sep 2026
Service Desk Supervisor/ Senior Agent
Company: Theomnihire |
coverage. Conduct call and ticket quality reviews, ensuring adherence to QA standards, diagnostic completeness... and endpoint management tools. Proficiency in ITSM platforms, including ticket management, dashboards, reporting, and real-timeLocation: Tamil Nadu - Chenani, Jammu & Kashmir, India
| Salary: unspecified | Date posted: 09 Sep 2026
Support Analyst
Company: EXL Service |
, EC2) in a data engineering context. Experience using ServiceNow or similar ITSM platforms for ticket logging, triage...; disciplined in following runbooks, SOPs, and escalation protocols. Clear and concise written communication for ticketLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 09 Sep 2026
Full-stack Engineer — Systems Conductor
Company: Bold Business |
software, automation engines, and autonomous agent infrastructure. We build the way modern teams build: our engineers... are not syntax-typists but Systems Conductors, who leverage advanced AI-agent developer environments to design, build, test, and shipLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 08 Sep 2026
Engineer (tools & Automation)
Company: HCLTech |
from a reactive support agent to a proactive problem solver. Incident Management & Operations: ticketing based requests and alerts... need to be addressed. Ticket Lifecycle: Log, categorize, and document all technical support requests within theLocation: India, India
| Salary: unspecified | Date posted: 08 Sep 2026
Senioradministrator - Miscrosoft Windows,microsoft Servers Rds,touch Services
Company: HCLTech |
agent for every language. Keeps translation quality, latency and compliance under control so that the translated channel... • Administer and operate the V2V and real-time chat translation platform: language pair configuration, agent provisioning, sessionLocation: India, India
| Salary: unspecified | Date posted: 08 Sep 2026
Sr Administrator (support & Operations)
Company: HCLTech |
.Monitoring the tickets and resolving those ticket within SLA.Good Technical, Analytical, Communication and Interpersonal skills... and configure the agent for multiple databases.Managing team and handling and distributing activities within team and addressing theLocation: India, India
| Salary: unspecified | Date posted: 03 Sep 2026
Application Support Analyst Ii
Company: Duck Creek Technologies |
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolutionLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 02 Sep 2026
Enterprise Applied Ai Solutions Engineer (implementing Agentic & Generative Ai Features)
Company: Ultimate Kronos Group |
for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3. Product Execution...). Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement toolLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Sep 2026
Ai & Operations Specialist
Company: Recruise India Consulting |
efficiency, increase ticket deflection, and scale intelligent support capabilities across the organization. Key... ticket deflection. Workflow Automation Identify and implement flow and workflow automation using company-owned toolsLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 01 Sep 2026
Application Support Analyst Ii
Company: Duck Creek Technologies |
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolutionLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 01 Sep 2026
Senior Ai Engineer
Company: Nexperia |
that engineers across the company touch every day. About the role This is the senior build role for Nexperia's agent engineering... on the quality bar an agent has to clear before it ships. This is a hands-on role. You are still writing and reviewing codeLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 31 Aug 2026
Assistant Manager - Global Network Development
Company: cargo-partner |
Manage Agent Inquiry. Ensure timely (within 2hours of ticket creation) response to agent inquiry. Coordinate with product...Purpose of the function A committed individual focused on handling agent inquiries and ensuring that we increaseLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 29 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Aug 2026
Servicenow - Moveworks Ai - Manger
Company: EY |
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patternsLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 25 Aug 2026
Senior Advisory Software Engineer
Company: Pitney Bowes |
human process overhead. Measure and continuously optimize system performance using agent-driven telemetry analysis... remediation — codifying institutional knowledge into executable, supervised agent workflows Autonomous incident response — agentLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 25 Aug 2026
Junior Office & Guest Experience Specialist Irc297558
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 21 Aug 2026
Middle Test Automation Engineer (c#) Irc304223
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 21 Aug 2026
Product Security Architect Irc286354
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 21 Aug 2026
Aiops Leader
Company: Airbus |
, historic logs, and RCAs for instant incident context. Bot & Agent Development: Lead the development and production rollout..., defect density, ticket deflection rates, and SLA/CSAT compliance. 3. Operational Engineering & L1/L2 Empowerment ToilLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 19 Aug 2026
Forward Deployed Engineer Irc299933
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket... Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills Customer-Facing Excellence: Prior experienceLocation: India, India
| Salary: unspecified | Date posted: 17 Aug 2026
Software Development Engineer Iii
Company: F5 |
production support ticket queues, resolve modest to high complexity tickets, assign other tickets to analysts... productivity of current CSMs way of working. Basic to intermediate coding experience in Python for AI/ML workflows or agentLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 15 Aug 2026
Senior Developer
Company: HCLTech |
working on the GenAI based Project Experience working on the Azure AI Services to integrate the agent with GenAI Model... Experience working on Lang Chain Framework for Agent Development Experience in Integrating AgentLocation: India, India
| Salary: unspecified | Date posted: 13 Aug 2026
Forward Deployed Engineer Irc300057
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 11 Aug 2026
Assistant Manager - Training & Quality (merchant Onboarding & Customer Success)
Company: Cashfree Payments |
Success (email, ticket, voice). This is not audit administration - it's finding why errors happen, fixing the process... drafting, agent-assist) and govern the quality of AI-assisted output; convert audit/RCA data into prioritised processLocation: Bellandur, Karnataka, India
| Salary: unspecified | Date posted: 10 Aug 2026
Servicenow - Moveworks Ai - Manger
Company: EY |
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patternsLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 10 Aug 2026
Sr Administrator (support & Operations)
Company: HCLTech |
on customer service and troubleshooting practices. Work closely with trainers and team leads to improve agent capabilities. Drive... to Resolve (MTTR) Escalation Trends Customer Satisfaction (CSAT) Ticket Quality Scores Publish dashboards and recommendationsLocation: India, India
| Salary: unspecified | Date posted: 08 Aug 2026
Senior Architect - Servicenow Ai
Company: Zeiss |
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usageLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 07 Aug 2026
Senior Architect - Servicenow Ai
Company: Zeiss |
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usageLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 07 Aug 2026
Product Manager — Ai Products
Company: BuzzBoard |
. Not AI features bolted onto a legacy product — the products are agent systems. Our products span multi-agent marketing content... process that treats agent behavior as a first-class design artifact. The role This is a Product Manager role for people whoLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 06 Aug 2026
Lead - Business Systems Services
Company: Freshworks |
AI capabilities including ticket summarization, intelligent routing, virtual agents, knowledge recommendations, and agent productivity... operations and agent productivity. Additional Information At Freshworks, we have fostered an environment that enablesLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 06 Aug 2026
Senior Python Developer Irc301523
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills Customer-Facing Excellence: PriorLocation: India, India
| Salary: unspecified | Date posted: 05 Aug 2026
Senior Engineering Manager - Ai
Company: Atlys |
-agent systems that carry real business outcomes. Stateless agents on durable execution, so a workflow spanning days can... a ticket against your org. Golden paths over gatekeeping. Reduce operational complexity through platform engineeringLocation: Delhi, India
| Salary: unspecified | Date posted: 04 Aug 2026
Senior Web Project Specialist
Company: Maersk |
business acumen in an enterprise environment. Experience with AI Agent Development and the building of multi-agent systems... experience with Jira (requirement gathering, ticket writing, sprint tracking) and Confluence (documentation). Proven ability