Ticket Agent jobs in India
104 ticket agent jobs found: showing 51 - 100
Senior Engineer, Platform Engineering
Company: Cencora |
with Leena AI, enabling internal tools and data sources to be surfaced as agent actions. Configure and manage authentication... & Reporting Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use casesLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 17 Oct 2026
Senior Engineer, Platform Engineering
Company: Cencora |
with Leena AI, enabling internal tools and data sources to be surfaced as agent actions. Configure and manage authentication... & Reporting Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use casesLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 16 Oct 2026
Product Support Engineer (ai Platform)
Company: Netomy |
. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding... development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through ZendeskLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 14 Oct 2026
Enterprise Solutions Ai Applied Engineer
Company: Ultimate Kronos Group |
for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3. Product Execution...). Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement toolLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Oct 2026
Senior Servicenow Ai Developer For Itsm - Full-remote - Contractor In Usd
Company: Be Consultancy Group BV |
Management, Service Catalog, Platform Analytics, Predictive Intelligence and Virtual Agent; Build and maintain ServiceNow..., orchestration and intelligent ticket handling to improve efficiency, user experience and service quality; Implement and optimizeLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 13 Oct 2026
Lead Administrator L1(contract)
Company: Wipro Digital |
ticket resolution. ͏ ͏ ͏ Location options are : Pune, Blr, Chennai and Coimbatore Mark up - 200K/M... Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop) Experience in Voice BOT development (GoogleLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Oct 2026
Integration Architect (workday)
Company: Leena AI |
when an agent should act as a system account and when it should act on behalf of the employee, and how each choice shows up... the transaction through Workday APIs, and confirm the outcome. Break each process into agent tools (the Workday APILocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 09 Oct 2026
Software & Ai Engineer
Company: HealthMinds Consulting Private Limited |
stays responsive even when an AI agent is doing heavy work in the background. Design and ship Python/FastAPI services.... Build agentic AI workflows that actually complete tasks. Design multi-step agent graphs using LangGraph or similar, wire upLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 09 Oct 2026
Zendesk Developer ( 6 Months Contractual Role)
Company: Nielsen |
Zendesk AI Agents (Bots) to increase self-service resolution rates for Tier-1 inquiries. Agent Copilot & Productivity...: Architect and fine-tune Zendesk Copilot (Auto-Assist workflows, real-time ticket summarization, and suggested next actionsLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 07 Oct 2026
Hr Shared Services Center- Manager Enablement Lead
Company: Avantor |
, virtual agent channels, chat platforms, and other support channels. Ensure resolution of cases within established service... is available for ServiceNow AI-assisted and self-service solutions. Identify opportunities to reduce ticket volumes through automation, AI-drivenLocation: Coimbatore, Tamil Nadu, India
| Salary: unspecified | Date posted: 07 Oct 2026
Data Engineer / Developer
Company: Bahwan CyberTek |
Job Description: Role purpose. Take an approved design to a deployed and validated bundle, operating the multi-agent... to have: exposure to CI/CD in Azure DevOps. Key Responsibilities Agent Operation and Auditing: Interact with the multi-agent systemLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 05 Oct 2026
Senior Technical Consultant - Forward Deployed Ai Security Engineer
Company: AHEAD |
lives inside client environments, not behind a ticket queue. You will sit with security, platform, and AI engineering teams.... Produce scored findings covering prompt injection, jailbreaks, data leakage, model and agent misuse, shadow AI, and unsafeLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 29 Sep 2026
Senior Ai Business Automation Engineer (dot Compliance) - Technology It
Company: Signant Health |
(Anthropic, OpenAI, or equivalent), Model Context Protocol (MCP) servers and clients, agent frameworks and agentic workflow..., retrieval-augmented generation grounded in enterprise data sources, and eval harnesses for measuring agent accuracy and safetyLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Sep 2026
Senior Ai Business Automation Engineer - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Sep 2026
Cloud Services Engineer Iii
Company: Pearson |
. Provide support for Copilot and Copilot Studio, including user access, licensing, agent creation issues, knowledge source.... Practical experience with Copilot Studio, including agent creation, knowledge sources, SharePoint and Teams integrationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Sep 2026
Cisamrmfre- Sql Admin-jl4
Company: Infosys |
on experience of SQL Server upgradation and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management... and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management Hands on experience on SQL ServerLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Sep 2026
Support Lead
Company: HCLTech |
for leading day-to-day Service Desk operations while ensuring effective team management, ticket ownership, knowledge management..., and performs call and ticket quality analysis to drive consistent service delivery and customer experience. Key ResponsibilitiesLocation: India, India
| Salary: unspecified | Date posted: 26 Sep 2026
Cisamrmfre- Sql Admin_ Jl3
Company: Infosys |
upgradation and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management Hands on experience... and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management Hands on experience on SQL ServerLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Sep 2026
Senior Qa Automation Engineer
Company: Blue Machines AI |
About the role Blue Machines AI builds a production AI agent platform used by large enterprise customers to automate... customer interactions at scale — across phone calls, web chat, WhatsApp, and email. The same agent has to hold up whether itLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Sep 2026
Sap Project Program Associate Director
Company: NTT Data |
all things related to Operational Sustainment and Ticket resolutions - Actively engage with NTT leadership team onshore to help... - Adept at identifying and spearheading automation and AI agent centric mundane activities/processes - Lead weekly, monthlyLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 24 Sep 2026
Lead - Sd Management
Company: Sutherland |
workforce monitoring, service level compliance, and active agent coaching to foster a high-performance service environment.... Key Responsibilities Queue & Service Level Management: Actively monitor real-time call queues, abandon rates, and ticketLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 23 Sep 2026
Sap Project Program Associate Director
Company: NTT Data |
all things related to Operational Sustainment and Ticket resolutions - Actively engage with NTT leadership team onshore to help... - Adept at identifying and spearheading automation and AI agent centric mundane activities/processes - Lead weekly, monthlyLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 23 Sep 2026
Team Lead - Service Delivery
Company: CoinDCX |
. AI-Augmented Operations Management Monitor real-time queue health, agent utilisation, and SLA thresholds through AI-powered... and take-profit non triggers - are routed to the right seniority level immediately, and that no agent is either overloadedLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 23 Sep 2026
Analyst (support & Operations)
Company: HCLTech |
Job Summary JD for the role: Service Desk Agent will provide day to day IT support, receive inbound calls, answer questions... to ensure operational consistency across all shifts. rnrnService Desk Agent provides Break Fix, fault diagnosis and resolutionLocation: India, India
| Salary: unspecified | Date posted: 23 Sep 2026
Senior Automation Engineer - Dynatrace
Company: Rackspace Technology |
technologies. Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational... or AI-agent based IT operations. Understanding of SLI/SLO, error budgets and SRE practices. Experience developing automationLocation: India, India
| Salary: unspecified | Date posted: 23 Sep 2026
Lead Devops Engineer
Company: London Stock Exchange Group |
and AI-driven automation to enhance our DevOps pipelines, including intelligent ticket triage, automated incident response, and self... systems Familiarity with LLM APIs (OpenAI, Anthropic Claude, Azure OpenAI) and prompt engineering Experience with agentLocation: India, India
| Salary: unspecified | Date posted: 21 Sep 2026
It Systems Analyst
Company: nVent |
: “Not applicable” updates Stuck or missing patch states Windows Update agent and registry conflicts Support security- and CVE-driven... environments Soft Skills Structured troubleshooting mindset Clear and concise ticket communication OperationalLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 19 Sep 2026
Sap Project Program Associate Director
Company: NTT Data |
all things related to Operational Sustainment and Ticket resolutions - Actively engage with NTT leadership team onshore to help... - Adept at identifying and spearheading automation and AI agent centric mundane activities/processes - Lead weekly, monthlyLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 18 Sep 2026
Product Security Engineer
Company: Rocketlane |
execution in agent tooling, unauthenticated internal endpoints) Have found and driven the fix for real vulnerabilities before.... We need someone who thinks like an attacker, not just someone who runs a scanner and files a ticket Cloud and infrastructureLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 17 Sep 2026
Associate Product Support Specialist
Company: Eurofins |
and discipline in maintaining ticket evidence and knowledge records. Python, SQL, scripting, monitoring or log-analysis knowledge... is an advantage but not mandatory for the agent role. By clicking the link above or any third-party link within this postingLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 17 Sep 2026
Principal Automation Developer
Company: TTEC |
About the Role TTEC is scaling its Automation & AI portfolio to move beyond manual, ticket-by-ticket process work... the multi-agent systems, integrations, and evaluation rigor needed to deploy AI agents safely and at scale across TTECLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 16 Sep 2026
Sr.manager-customer Experience & Automation
Company: Gonoise |
, roadmap, and ROI tracking for each. Partner with Product, Tech, and Data teams to deploy GenAI/LLM-based solutions for ticket... triage, sentiment analysis, agent-assist, and predictive issue detection. Own the automation P&L, track cost-per-contactLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 11 Sep 2026
Dem_technical Services Engineer
Company: 富士通株式会社 |
, such as ticket analysis, to understand the breadth and impact of the issue. You will oversee the implementation of any new... cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed servicesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Sep 2026
Mlops Engineer
Company: AHL - Saaf AI |
with users, not a ticket queue You think deploys should be boring, reversible, and frequent — and you’ve built the systems... and logic move together with code Familiarity with agent orchestration frameworks and what it takes to run them reliablyLocation: India, India
| Salary: unspecified | Date posted: 11 Sep 2026
Automation Lead (platform Automation & Innovation)
Company: NTT Data |
, stability, login delays, Wi-Fi/VPN issues, crashes) Implement experience scoring/XLAs and link improvements to ticket reduction..., Orchestration, CMDB alignment, Virtual Agent, Knowledge, Performance Analytics (where applicable) Build equivalent automationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Sep 2026
Infrastructure Engineer
Company: Reveleer |
repetitive IT processes — including ticket triage, access provisioning, patch scheduling, and system health alerting. Implement... context — including prompt engineering, API integration, or agent orchestration. Working knowledge of Model Context ProtocolLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 10 Sep 2026
Oracle Cloud Scm Procurement Functional Consultant
Company: Version 1 |
, enhancements, and minor fixes as per client requirements. Client Communication: Provide timely updates on ticket progress... AI Agent implementation and support Experience working with other Oracle modules such as Finance Technical problemLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 10 Sep 2026
Support Analyst
Company: EXL Service |
, EC2) in a data engineering context. Experience using ServiceNow or similar ITSM platforms for ticket logging, triage...; disciplined in following runbooks, SOPs, and escalation protocols. Clear and concise written communication for ticketLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 08 Sep 2026
Senioradministrator - Miscrosoft Windows,microsoft Servers Rds,touch Services
Company: HCLTech |
agent for every language. Keeps translation quality, latency and compliance under control so that the translated channel... • Administer and operate the V2V and real-time chat translation platform: language pair configuration, agent provisioning, sessionLocation: India, India
| Salary: unspecified | Date posted: 08 Sep 2026
Engineer (tools & Automation)
Company: HCLTech |
from a reactive support agent to a proactive problem solver. Incident Management & Operations: ticketing based requests and alerts... need to be addressed. Ticket Lifecycle: Log, categorize, and document all technical support requests within theLocation: India, India
| Salary: unspecified | Date posted: 08 Sep 2026
Sr Administrator (support & Operations)
Company: HCLTech |
.Monitoring the tickets and resolving those ticket within SLA.Good Technical, Analytical, Communication and Interpersonal skills... and configure the agent for multiple databases.Managing team and handling and distributing activities within team and addressing theLocation: India, India
| Salary: unspecified | Date posted: 02 Sep 2026
Ai & Operations Specialist
Company: Recruise India Consulting |
efficiency, increase ticket deflection, and scale intelligent support capabilities across the organization. Key... ticket deflection. Workflow Automation Identify and implement flow and workflow automation using company-owned toolsLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 02 Sep 2026
Application Support Analyst Ii
Company: Duck Creek Technologies |
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolutionLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 01 Sep 2026
Senior Executive- Global Network Development
Company: cargo-partner |
Manage Agent Inquiry. Ensure timely (within 2hours of ticket creation) response to agent inquiry. Coordinate with product...Purpose of the function A committed individual focused on handling agent inquiries and ensuring that we increaseLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 29 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Aug 2026
Servicenow - Moveworks Ai - Manger
Company: EY |
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patternsLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 25 Aug 2026
Senior Software Engineer, Saas Control Plane Irc303076
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-Facing