Ticket Agent jobs in India
79 ticket agent jobs found: showing 1 - 50
Agm - Business Transformation Lead (service)
Company: Vodafone Idea |
portfolio (triage, agent assist, summarization, knowledge retrieval, automation) and deliver measurable operational impact. Run... adherence, ticket aging, repeat calls, escalations, cost-to-serve) and track impact. Ensure governance, auditabilityLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 15 Jul 2026
Manager, Technical Support
Company: Twilio |
Excellence Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent... CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management. Own weekly DSAT reviews, ticketLocation: India, India
| Salary: unspecified | Date posted: 15 Jul 2026
Sr Administrator (support & Operations)
Company: HCLTech |
Compliance First Call Resolution (FCR) Customer Satisfaction (CSAT) Mean Time to Resolve (MTTR) Ticket Backlog Agent Productivity... (MTTR) Ticket Backlog Agent Productivity Call Abandonment Rate Present operational performance during governance reviewsLocation: India, India
| Salary: unspecified | Date posted: 15 Jul 2026
Engineer (tools & Automation)
Company: HCLTech |
from a reactive support agent to a proactive problem solver. Incident Management & Operations: ticketing based requests and alerts... need to be addressed. Ticket Lifecycle: Log, categorize, and document all technical support requests within theLocation: India, India
| Salary: unspecified | Date posted: 15 Jul 2026
Track Lead - Desk Side Services, Amt Asset Management Software
Company: HCLTech |
-to-day service desk operations • Monitor ticket queues and ensure tickets are being followed on timely basis as per SLAs... • Monitor agent ACD skills and adjust as needed throughout the day to ensure SLAs are being met. Live Barging on Long CallsLocation: India, India
| Salary: unspecified | Date posted: 15 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Jul 2026
Servicenow Developer
Company: NTT Data |
Configure ticket triage and intelligent routing using assignment rules and predictive intelligence Create and maintain Service... Reset automation Workflow automation use cases IT policies/FAQ implementation Ticket triage and routing mechanismsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Jul 2026
Scm/procurement Functional Consultant
Company: Version 1 |
Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools. Collaboration: Work... Reports Experience of Oracle AI Agent implementation and support Experience working with other Oracle modulesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Jul 2026
Cyber Security Spec Ind
Company: FM India |
activities include monitoring and responding to cyber security alerts and incidents. Manages ticket queues and responds...). Ability to extend agent capabilities to support SOC use cases such as enrichment, triage support, and workflow orchestrationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Jul 2026
Scm/procurement Functional Consultant
Company: Version 1 |
Communication: Provide timely updates on ticket progress and maintain clear documentation in ITSM tools. Collaboration: Work... Reports Experience of Oracle AI Agent implementation and support Experience working with other Oracle modulesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Jul 2026
Senior Business System Support Analyst
Company: Mimecast |
beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents... & Dashboards: support users with reports, dashboards, KPIs, saved views, and operational reporting requirements. Ticket & IncidentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 10 Jul 2026
Contact Center Technology Engineer
Company: Priceline.com |
that depend on stable technology platforms to facilitate customer interactions and agent transaction processing. Seek..., Operations, and technology teams across the organization globally to deliver better customer experience and agent experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 09 Jul 2026
Agent - Fulfillment
Company: Etraveli Group |
will have a strong background in GDS platforms (Amadeus and/or Sabre) and a proven track record in ticket issuance, EMD fulfillment... and/or Sabre) and a proven track record in ticket issuance, EMD fulfillment, and interpreting complex airline fare rulesLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 08 Jul 2026
Ai Automation Expert
Company: Virtusa |
hours saved. • Copilot and Agent adoption. • Reduction in manual effort. • Faster ticket resolution and delivery reportingLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 08 Jul 2026
Junior Agentic Ai Engineer (m/f/d)
Company: BASF |
opportunities. Responsibilities: Create Agent Tools: Write Python functions and API wrappers that allow our agents to perform... and "Evals" (using LLM-as-a-Judge) to ensure our agents are accurate, safe, and helpful. Support Operations: Monitor agentLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 07 Jul 2026
It Ops Engineer (full Time, Remote)
Company: Fresh Prints |
job within the month. Think of us as your personal talent agent, and good luck with the application :) About the client... APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflowsLocation: India, India
| Salary: unspecified | Date posted: 04 Jul 2026
Administrator (tools & Automation)
Company: HCLTech |
of ticket volume and time. 5. To ensure positive customer experience and CSAT through First Call Resolution and minimum... FTP server Mail server Policy Agent Other Requirements Job Description: You will become a member of theLocation: India, India
| Salary: unspecified | Date posted: 04 Jul 2026
Ai Automation Engineer - Test Generation & Agent Systems (sr Staff)
Company: Equinix |
ticket in, first-draft Playwright test out Build the test maintenance agent: continuously monitors the suite, detects flaky... the intelligence layer of our QE platform: a pipeline that takes a Jira ticket or product specification and producesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Jul 2026
Technical Services Engineer
Company: HealthEdge |
Propose and implement process improvements to reduce ticket volume and resolution time Build monitoring and alerting... Services Intermediate — integration debugging and testing SSIS / SQL Server Agent Intermediate — job managementLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 02 Jul 2026
Senior Manager- Business Systems Support
Company: Mimecast |
to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change... to ticket deflection and a high quality self service environment that reduces the need for support. Leverage existingLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 02 Jul 2026
Senior Manager - L1 Support
Company: Foundever |
, ticket creation and routing, first-touch remediation, and timely escalation to L2 / L3 engineering pods, ensuring no event... on disciplined ticket hygiene, robust escalation matrices, sharp communication, and continuous improvement of runbooks, KB articlesLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Manager - L1 Support
Company: Foundever |
, ticket creation and routing, first-touch remediation, and timely escalation to L2 / L3 engineering pods, ensuring no event... on disciplined ticket hygiene, robust escalation matrices, sharp communication, and continuous improvement of runbooks, KB articlesLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Administrator - Veeam
Company: HCLTech |
Acronis backup failures, agent issues, storage errors, connectivity problems, and restore failures.\\\\r\\\\n• Perform file... for issue resolution.\\\\r\\\\n• Maintain SOPs, reports, ticket updates, and operational documentation.\\\\r\\\\n• SupportLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Consultant - Tech Analyst
Company: Principal Financial |
) while also supporting: Call handling Concurrent chat sessions Complex ticket resolution Own complex / escalated issues... on scaling AI solutions Drive movement from: Tickets → Automation → Agent-led resolution Qualifications Bachelor’s degreeLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Consultant - Tech Analyst
Company: Principal Financial |
) while also supporting: Call handling Concurrent chat sessions Complex ticket resolution Own complex / escalated issues... on scaling AI solutions Drive movement from: Tickets → Automation → Agent-led resolution Qualifications: Bachelor’s degreeLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 01 Jul 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary vThe Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 30 Jun 2026
Senior Ai Engineer
Company: AMINA Bank |
, retrieval-augmented generation, prompt orchestration, tool use, and agent frameworks. Build reliable integrations... solutions iteratively based on real usage and business feedback. Your golden ticket to the AMINA team: Required experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 30 Jun 2026
Senior Analyst - English, French, Microsoft Windows
Company: HCLTech |
Rabat, Rabat Job Summary The Service Desk Agent (French Language) is responsible for providing first-level IT support... updates and ensure end-to-end ticket ownership until closure. • Handle incident triaging, outage communication, and majorLocation: India, India
| Salary: unspecified | Date posted: 30 Jun 2026
Agent Developer
Company: Virtusa |
Agent Developer (Core): Design and build AI agents using Microsoft Copilot Studio. Define: Agent instructions (persona... enabling agents to perform real tasks (e.g., notifications, ticket creation), Enable event-based automation (email triggersLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 30 Jun 2026
Senioradministrator - Knowledge Mgmt
Company: HCLTech |
-to-date, and reusable knowledge assets that improve first-contact resolution, agent productivity, and user experience. Key Responsibilities... with ITIL, client SOPs, and HCL quality standards Drive knowledge reuse to improve FCR, reduce AHT, and minimize ticket reworkLocation: India, India
| Salary: unspecified | Date posted: 30 Jun 2026
Travel Consultant (also Called Travel Agent Or Travel Advisor)
Company: 2COMS |
Support Flight Ticket Assistance Accommodation support in Austria Stable job with long-term career growthLocation: Itanagar, Arunachal Pradesh, India
| Salary: unspecified | Date posted: 29 Jun 2026
Senior Ai Business Automation Engineer - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Jun 2026
Senior Ai Business Automation Engineer (atlassian) - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Jun 2026
Senior Ai Business Automation Engineer (netsuite) - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Jun 2026
Customer Success Engineer - Ii
Company: Mindtickle |
-functionally with Product, Engineering, QE and DevOps to eliminate systemic issues and reduce ticket volume. Work independently... on AI-powered products). Understanding of building or configuring AI agents, including workflows, task automation, and basic agentLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 27 Jun 2026
Ciam Developer
Company: Ameriprise Financial |
Management, Change Management, Problem Ticket Management, Stakeholder communications, Role back plans, etc... Co-ordination... on monitoring tools Dynatrace synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstash& TLeaf/GlassboxLocation: India, India
| Salary: unspecified | Date posted: 26 Jun 2026
Senior Process Associate-voice
Company: HCLTech |
of a SR/ASR/Incident. Help speed up by adding comments in the ticket to follow up with the processor in alignment with the... Upgrade/downgrade ticket priority for incidents aligned with business justification Support customer queries on lead timeLocation: India, India
| Salary: unspecified | Date posted: 24 Jun 2026
Senior Process Associate-voice
Company: HCLTech |
in the ticket to follow up with the processor in alignment with the customer's request Guide customers when to create... customers on SR/ASR/Incident priority validating business justification Upgrade/downgrade ticket priority for incidents alignedLocation: India, India
| Salary: unspecified | Date posted: 24 Jun 2026
Pega Production Support Engineer
Company: Varite |
, and tracking. Technical Troubleshooting & Resolution Problem Ticket Diagnosis: Use Tracer, Live UI, and Clipboard to identify... tickets, fix NFR/config issues, assign to correct teams, and track closure. Agent & Queue Management: Monitor Job SchedulersLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 24 Jun 2026
Senior Site Reliability Engineer - Security
Company: Scopely |
, and remediation over ticket operations Tech stack Python for automation and workflow integration Infrastructure-as-code..., CrowdStrike, Orca, GuardDuty, WAF / RASP-style controls, MCP / agent telemetry What You’ll Do Design and operate observabilityLocation: India, India
| Salary: unspecified | Date posted: 23 Jun 2026
Travel Consultant (also Called Travel Agent Or Travel Advisor)
Company: 2COMS |
Processing & Migration Support Flight Ticket Assistance Accommodation support in Austria Stable job with long-termLocation: Itanagar, Arunachal Pradesh, India
| Salary: unspecified | Date posted: 20 Jun 2026
Business Systems Support Analyst
Company: Mimecast |
to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change... & Dashboards: support users with reports, dashboards, KPIs, saved views, and operational reporting requirements. Ticket & Incident