Ticket Agent jobs in India
59 ticket agent jobs found: showing 1 - 50
Travel Consultant (also Called Travel Agent Or Travel Advisor)
Company: 2COMS |
Processing & Migration Support Flight Ticket Assistance Accommodation support in Austria Stable job with long-termLocation: Itanagar, Arunachal Pradesh, India
| Salary: unspecified | Date posted: 20 Jun 2026
Vulnerable Users Team Associate
Company: Tide Platform |
is responsible for taking ownership of the most sensitive and complex situations in Member Support. As an agent on this team..., and sensitive queries - ideally within an FCA - regulated environment. You understand that behind every ticket is a real personLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 19 Jun 2026
Servicenow Nowassist With Itsm Developer
Company: WILLWARE TECHNOLOGIES PRIVATE LIMITED |
applications using REST/SOAP APIs. Leverage Now Assist AI capabilities to improve agent productivity, knowledge management, ticketLocation: India, India
| Salary: unspecified | Date posted: 19 Jun 2026
Business Systems Support Analyst
Company: Mimecast |
to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change... views, and operational reporting requirements. Ticket & Incident Management: triage, prioritization, SLA-based resolutionLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 19 Jun 2026
Lead – Elastic Observability Solutions
Company: Kyndryl |
Monitoring, Elastic Agent/Beats — across application, infrastructure, network and database layers. Build and maintain business..., or application issue. Onboard new applications onto the observability platform — discovery, Fleet policy/agent installationLocation: India, India
| Salary: unspecified | Date posted: 18 Jun 2026
Senior Analyst - English, German, Microsoft Windows
Company: HCLTech |
Hardware, Software, And Network Issues Using Windows Tools, Ensuring Adherence To Slas For Ticket Volume And Resolution Time... And Problem-Solving Abilities. Other Requirements Chat & Voice Support, Service Desk Agent, troubleshooting L1 - OutlookLocation: India, India
| Salary: unspecified | Date posted: 18 Jun 2026
Assortsmart - Associate Ai Success Consultant
Company: Impact Analytics |
Planning (DRP), and Inventory Management Solutions You own ticket triage, data validation, configuration support, and customer... communicator - customer emails, ticket notes Detail-oriented with strong follow-through Team player eager to learnLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 18 Jun 2026
Product Solutions Manager
Company: JPMorgan Chase |
dashboards, KPIs, and trend insights for senior stakeholders Define and enforce consistent ticket taxonomy and data standards... to improve data quality and enable accurate, actionable reporting Translate ticket trends and client interaction signalsLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 18 Jun 2026
Senior Analyst
Company: eClerx |
of contact for all agent-reported technical issues during the shift, working directly alongside the operations team to ensure..., particularly during the 11:30 PM - 1:00 AM peak risk window. Respond immediately to any agent-reported application issue - noLocation: Chandigarh, India
| Salary: unspecified | Date posted: 18 Jun 2026
Zendesk Specialist (custom Development & Ui), Cpx Operations
Company: Nielsen |
Interfaces: Own the frontend design and custom layouts of the Zendesk Help Center (Guide), agent workspaces, and custom apps... that native configurations do not support. Dynamic Custom Forms: Build and maintain intelligent, multi-layered ticketLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 17 Jun 2026
Ai Operations Engineer
Company: NICE Systems |
the incident and ticket lifecycle (e.g. in ServiceNow): logging, prioritization, communication, resolution, and follow-up... features: Projects, Artifacts, Computer Use, Agent SDK, sub-agents, skills; familiarity with Model Context Protocol (MCPLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 17 Jun 2026
Zendesk Analyst
Company: Rockstar Games |
operations across multiple languages, channels, and locations. We build the platform foundation that ensures the right ticket... reaches the right agent at the right time, with the right context to resolve. RESPONSIBILITIES Build and maintain ZendeskLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 16 Jun 2026
Zendesk Specialist (custom Development & Ui), Cpx Operations
Company: Nielsen |
Interfaces: Own the frontend design and custom layouts of the Zendesk Help Center (Guide), agent workspaces, and custom apps... that native configurations do not support. Dynamic Custom Forms: Build and maintain intelligent, multi-layered ticketLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 16 Jun 2026
Sr. Technical Support Engineer (us Process)
Company: Nexifyr Consulting |
Secondary Responsibilities Email & Ticket Work: Each agent should close 12 tickets per day (roughly 36–45 replies per day... ticket callouts as needed (for supervised remote sessions or clarifying details/issues) Skills & Experience: PriorLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Jun 2026
Ind_support Executive
Company: Varite |
and chat support Strong understanding of Service Desk processes and ticket auditing Excellent analytical and reporting skills... for agents Capability to balance quality standards with agent morale and performance Proactive approach in identifying processLocation: Karnataka, India
| Salary: unspecified | Date posted: 13 Jun 2026
Assortsmart - Ai Success Architect
Company: Impact Analytics |
delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact... Customer Communication & SLA Management Own daily/weekly ticket updates to customer planners and IT teams HostLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 12 Jun 2026
Cyber Security Spec Ind
Company: FM India |
activities include monitoring and responding to cyber security alerts and incidents. Manages ticket queues and responds...). Ability to extend agent capabilities to support SOC use cases such as enrichment, triage support, and workflow orchestrationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 11 Jun 2026
Sme, Support Systems Specialist
Company: Scale AI |
challenges at scale. You will: Own end-to-end Zendesk configuration, including ticket forms, fields, macros, triggers..., automations, SLAs, and views Design and maintain routing logic to ensure accurate ticket distribution across skills, queuesLocation: India, India
| Salary: unspecified | Date posted: 08 Jun 2026
Associate Lead Consultant - Oracle Fusion Techno-functional Job
Company: YASH Technologies |
to prioritize system enhancements, reporting needs, and issue resolution Own and enforce standardized ticket intake for Oracle..., including SOC reports, access evidence, configuration documentation, and ticket traceability for Oracle systems AssistLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 06 Jun 2026
Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Nagar, Uttar Pradesh Job Summary Service Desk Agent - L1- EnglishrnResponsible for Service ticket creation / assignment... of the ticket until support taken L2rnRouting / chasing of tickets with other resolver groups.rnIdentifying the trendLocation: India, India
| Salary: unspecified | Date posted: 06 Jun 2026
Assortsmart - Senior Ai Success Consultant
Company: Impact Analytics |
delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact... enhancements Customer Communication & SLA Management Own daily/weekly ticket updates to customer planners and IT teams HostLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 06 Jun 2026
Enterprise Solutions Engineer
Company: Ultimate Kronos Group |
cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3\. Product Execution... (LLMs), prompt engineering, and Retrieval-Augmented Generation (RAG). Exposure to agent frameworks (e.g., LangChainLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 05 Jun 2026
Operations Automation Associate
Company: JPMorgan Chase |
. Prototype automated insight generation, ticket triage, research assistants, and data quality agents. Establish testing... Qualifications, Capabilities, and Skills Leverage experience with agentic AI systems and multi-agent orchestration. Apply knowledgeLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 05 Jun 2026
Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Nagar, Uttar Pradesh Job Summary Service Desk Agent - L1- EnglishrnResponsible for Service ticket creation / assignment... of the ticket until support taken L2rnRouting / chasing of tickets with other resolver groups.rnIdentifying the trendLocation: India, India
| Salary: unspecified | Date posted: 05 Jun 2026
Consultant, Global Analytics
Company: Concentrix |
internal workflows across CX, support, and operations teams to identify automation candidates using AI Agents. Agent Building... & Deployment: Design, configure, and deploy AI agents using Agent Builder - defining triggers, actions, and decision logicLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 03 Jun 2026
Itsm/ams Solutioning - Sm/ad Level
Company: People First Consultants |
Job Title: ITSM Ticket Analytics & Automation Solution Specialist (Associate Director / Senior Manager) Location...: Coimbatore, Chennai, Bangalore, Kolkata, Mumbai, Pune About the Role: We are seeking an SME Application ticket AnalysisLocation: India, India
| Salary: unspecified | Date posted: 03 Jun 2026
Senior Software Engineer, Ai Enablement
Company: Fortive |
, minimum viable solutions (MVS), and demonstrable ROI models. Implement solutions using LLMs, agent frameworks, workflow... Skills Experience with intelligent automation for document processing, ticket triage, or reporting. Prompt engineeringLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 01 Jun 2026
Associate Manager Infrastructure Services
Company: DXC Technology |
using Oracle Enterprise Manager(OEM) - Agent installation, DATABASE discovery, Database alert configuration. Setup various... ticket with oracle. Experience in various database refresh procedures - Database cloning and Data pump export/import GoodLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 30 May 2026
Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Nadu Job Summary IT Service Desk Agent (English) Key Responsibilities Provide Level 1 remote desktop support via... timelines and ticket volumes. Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT). AdhereLocation: India, India
| Salary: unspecified | Date posted: 29 May 2026
Panel Support – Zendesk Administrator
Company: M3 |
. Analyze ticket trends, SLA performance, CSAT, and agent productivity. Share insights and recommendations with stakeholders..., and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat Manage ticket forms, triggers, automations, macrosLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 May 2026
Panel Support – Zendesk Administrator
Company: M3 USA Corporation |
. Analyze ticket trends, SLA performance, CSAT, and agent productivity. Share insights and recommendations with stakeholders..., and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat Manage ticket forms, triggers, automations, macrosLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 May 2026
Executive / Sr. Executive - Travel Desk
Company: NITCO |
. · Coordination to activate I-roam for overseas travel. · Arranging visa as per requirement. Coordination with travel agent... travel insurance for overseas travel. · Coordination with travel agent/Insurance Company in case of any travel insuranceLocation: Mumbai, Maharashtra, India
| Salary: ₹400000 - 500000 per year | Date posted: 26 May 2026
Senior Technical Lead - Rest, Jira, Windchill
Company: HCLTech |
-user self-service agents that enable users to resolve common requests without requiring a support ticket. - Define... and maintain Rovo agent governance standards, including naming, testing, approval, and retirement lifecycle. - IdentifyLocation: India, India
| Salary: unspecified | Date posted: 24 May 2026
L2 Support Engineer
Company: Netomy |
. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding... development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through ZendeskLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 23 May 2026
Software Engineer - Robot Navigation, Localization & Slam (universal Robots, Bangalore - India)
Company: Teradyne |
This is not a traditional support role. There is no ticket queue ownership or first-line customer support. This is an engineering role focused... Sensor fusion using lidar, 3D cameras, and odometry ROS (Robot Operating System) and navigation middleware Multi-agentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 17 May 2026
Agent - Fulfillment
Company: Etraveli Group |
) and a proven track record in ticket issuance, EMD fulfillment, and interpreting complex airline fare rules. In this roleLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 16 May 2026
Global It Service Desk - Team Leader
Company: AVEVA |
, Mean Time to Resolve (MTTR), CSAT, reopen rate, and ticket hygiene. Run daily standups and queue management; balance..., swarming, escalations, comms). Partner with the ServiceNow team to improve agent workspace, virtual agent, and requestLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 15 May 2026
Lead Consultant - Oracle Fusion Techno-functional Job
Company: YASH Technologies |
to prioritize system enhancements, reporting needs, and issue resolution Own and enforce standardized ticket intake for Oracle..., including SOC reports, access evidence, configuration documentation, and ticket traceability for Oracle systems AssistLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 13 May 2026
It Service Resolution Analyst
Company: Paychex |
support through emerging technologies. What You’ll Do Take live chat and ticket escalations from Level 1 IT Service... automation to enhance efficiency and scalability What We’re Looking For You don’t need “AI Agent development” alreadyLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 07 May 2026
Manager – Sales Excellence & Transformation
Company: CoinDCX |
Metrics (Number of calls, meetings per day) vs. Output Metrics (Revenue, Ticket Size). AI based Sales Transformation Pilot... deliver training You'll Know You're Winning When You drive growth in ATV (average trading volume) per RM/Sales agentLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 06 May 2026
Senioradministrator - Monitoring Tools, Event Monitoring
Company: HCLTech |
on monitoring protocols like SNMP, WMI and SL1 agent.\r\n· Knowledge on upgrading SL1.\r\n· Raise incident tickets for all incidents... Operations. 5. Drive Positive Customer Experiences By Achieving First Call Resolution And Actively Managing Ticket ResolutionsLocation: India, India
| Salary: unspecified | Date posted: 05 May 2026
Staff Software Engineer
Company: Publicis Groupe |
objectives and key results. Multi-Agent Orchestration Layer — LangChain / LangGraph agent chains that autonomously gather data...-limit handling, cost governance, and fallback routing. Build and maintain multi-modal agent tool libraries: JIRA queryLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 03 May 2026
Security Automation Engineer (soar Developer, Ai-, Playbook Development 5+ Years Exp)
Company: Barracuda Networks |
such as alert analysis, ticket generation, and incident summarization. Integrating and managing MCP servers and agent orchestration... API orchestration and automation pipelines. Exposure to MCP servers, agent frameworks, or similar orchestration systemsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 30 Apr 2026
Security Automation Engineer (soar Developer, Ai-, Playbook Development 5+ Years Exp)
Company: Barracuda Networks |
times. Leveraging LLMs and AI frameworks to automate repetitive SOC tasks such as alert analysis, ticket generation..., and incident summarization. Integrating and managing MCP servers and agent orchestration frameworks to enable scalable, modularLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 30 Apr 2026
Production Control- Control-m Batch Monitoring
Company: Varite |
: Monitor Control-M for job failures, long-running jobs, not started jobs, and agent down alerts Track and proactively respond... by job owners Follow defined ticket handling processes and assign tickets to relevant teams as per guidelines Handle ad-hocLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Apr 2026
Forward Deployed Engineer
Company: Rocketlane |
with customer teams - running discovery, designing agent workflows, configuring integrations, engineering prompts, and shipping..., not quarters. What You'll Be Responsible For Customer-Embedded Agent Deployment Own end-to-end deployment of Nitro AI agentsLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 28 Apr 2026
Pricesmart - Senior Ai Success Consultant
Company: Impact Analytics |
delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact... Own daily/weekly ticket updates to customer planners and IT teams Host functional deep-dive sessions during QBR prepLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 20 Apr 2026
Devops Technical Lead
Company: Sopra Steria |
: Process for onboarding new users. SFTP & Service Accounts (SA): Request workflow (Ticket system). Validation of SFTP... Restart" protocols. Master/Agent node monitoring (Disk space, Heap memory). Deployment Notes preparation: Align meetingLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 20 Apr 2026
Plansmart - Ai Success Architect
Company: Impact Analytics |
, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact Analytics... for post go-live enhancement Customer Communication & SLA Management Own daily/weekly ticket updates to customer plannersLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 20 Apr 2026
Plansmart - Senior Ai Success Consultant
Company: Impact Analytics |
request delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners... daily/weekly ticket updates to customer planners and IT teams ● Host functional deep-dive sessions during QBR prep (root