Ticket Agent jobs in India
105 ticket agent jobs found: showing 1 - 50
Senior Engineer, Platform Engineering
Company: Cencora |
with Leena AI, enabling internal tools and data sources to be surfaced as agent actions. Configure and manage authentication... & Reporting Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use casesLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 17 Oct 2026
Senior Engineer, Platform Engineering
Company: Cencora |
with Leena AI, enabling internal tools and data sources to be surfaced as agent actions. Configure and manage authentication... & Reporting Monitor chatbot conversations, agent performance, and automation accuracy; investigate negative use casesLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 15 Oct 2026
Senior Manager/ Manager - Process Excellence
Company: CoinDCX |
and how they get fixed for good, not just how a single ticket gets resolved. This is a high-impact role that sits at the intersection... to closure Own RCA cycle time as a core performance metric, and drive down repeat contacts tied to process, not agent, causesLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 15 Oct 2026
Senior Technical Support Engineer (ai Solutions)
Company: NICE Systems |
& Evangelist on guides and training materials Spot Patterns and Improve Analyse ticket trends to identify recurring issues... if you also have: Experience supporting internal AI tools, chatbots, or agent platforms Experience building automations or lightweight botsLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 15 Oct 2026
Engineer, Global It Service Desk Lead
Company: Micron |
. Partner with resolver groups to improve ticket routing accuracy, increase first-level resolution, reduce escalations... that improve support effectiveness and employee experience. Drive knowledge management practices that improve both agentLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 14 Oct 2026
Global It Service Desk - Team Lead
Company: AVEVA |
to Resolve (MTTR), CSAT, reopen rate, and ticket hygiene. Run daily standups and queue management; balance workload; ensure high...). Partner with the ServiceNow team to improve agent workspace, virtual agent, and request workflows; own deflection and selfLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 14 Oct 2026
Enterprise Solutions Ai Applied Engineer
Company: Ultimate Kronos Group |
for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3. Product Execution...). Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement toolLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 14 Oct 2026
Product Support Engineer (ai Platform)
Company: Netomy |
. Responsibilities In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations. Understanding... development lifecycle to learn the new system/feature. Responsible for resolving the ticket queue through ZendeskLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 13 Oct 2026
Senior Servicenow Ai Developer For Itsm - Full-remote - Contractor In Usd
Company: Be Consultancy Group BV |
Management, Service Catalog, Platform Analytics, Predictive Intelligence and Virtual Agent; Build and maintain ServiceNow..., orchestration and intelligent ticket handling to improve efficiency, user experience and service quality; Implement and optimizeLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 13 Oct 2026
Lead Administrator L1(contract)
Company: Wipro Digital |
ticket resolution. ͏ ͏ ͏ Location options are : Pune, Blr, Chennai and Coimbatore Mark up - 200K/M... Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop) Experience in Voice BOT development (GoogleLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 13 Oct 2026
Associate Director - Service Desk Operations
Company: Eli Lilly |
) and how they apply to application stability and operational efficiency. Working knowledge of ITSM platforms such as ServiceNow — including ticket...-AI, virtual-agent, and AI chatbot tooling etc Experience running self-service, chat-deflection, and automation/agenticLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 12 Oct 2026
Ticketing Coordinator
Company: Fresh Prints |
you an interview for a full-time job within the month. Think of us as your personal talent agent - and good luck with the application... destination events, with day-over-day changes Monitor the shared ticket counts inbox each day and route partner questions, dataLocation: India - Philippines, India
| Salary: unspecified | Date posted: 12 Oct 2026
Software & Ai Engineer
Company: HealthMinds Consulting Private Limited |
stays responsive even when an AI agent is doing heavy work in the background. Design and ship Python/FastAPI services.... Build agentic AI workflows that actually complete tasks. Design multi-step agent graphs using LangGraph or similar, wire upLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 09 Oct 2026
Software & Ai Engineer
Company: HealthMinds Consulting Private Limited |
with REST APIs, handle async data gracefully, and make sure the UI stays responsive even when an AI agent is doing heavy work... multi-step agent graphs using LangGraph or similar, wire up tool-calling against internal APIs and external services, handleLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 09 Oct 2026
Principal Infrastructure Automation & Ai Ops Engineer
Company: Forcepoint |
and event correlation, intelligent ticket classification and routing in Freshservice, and predictive models for certificate.... Network automation using Python/Ansible; experience with observability/telemetry pipelines. Experience with LLM/AI agentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 09 Oct 2026
Full-stack Engineer — Systems Conductor
Company: Bold Business |
software, automation engines, and autonomous agent infrastructure. We build the way modern teams build: our engineers... are not syntax-typists but Systems Conductors, who leverage advanced AI-agent developer environments to design, build, test, and shipLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 08 Oct 2026
Support Lead
Company: HCLTech |
Lead India Job Description Support Lead Pune, Maharashtra Job Summary The Service Desk Agent is the first point... and maintain professional communication throughout the ticket lifecycle. Escalate unresolved or complex issues to the correct L2Location: India, India
| Salary: unspecified | Date posted: 08 Oct 2026
Engineering Manager
Company: CloudBees |
lead time of your team's PRs, what ticket needs attention, what shipped and what it broke, instead of digging through five... to start conversations, not to rank people A real appetite for AI: recent, hands-on use of at least one coding agent (ClaudeLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 08 Oct 2026
Identity & Access Management Engineer
Company: Ameriprise Financial |
Management, Problem Ticket Management, Stakeholder communications, Role back plans, etc... Co-ordination with enterprise... synthetic, one agent, SiteScope/Sciencelogic, CA APM(Wily), SUMOLogic /logstash& TLeaf/Glassbox etc. Required QualificationLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 08 Oct 2026
Hr Service Delivery Specialist (temp)
Company: Waters |
agent or Knowledge Base could not resolve. This is a volume-driven role: breadth of case type across the full employee... for review before publication Use Now Assist copilot tools to draft standard communications, summarise ticket requestsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 08 Oct 2026
Zendesk Developer ( 6 Months Contractual Role)
Company: Nielsen |
Zendesk AI Agents (Bots) to increase self-service resolution rates for Tier-1 inquiries. Agent Copilot & Productivity...: Architect and fine-tune Zendesk Copilot (Auto-Assist workflows, real-time ticket summarization, and suggested next actionsLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 07 Oct 2026
It Infrastructure Professional Ii (l1 Backup & Storage Operations)
Company: Nielsen |
backups, inactive clients and policy-related issues. Perform basic client connectivity checks, service/agent status checks... such as ServiceNow. Maintain accurate ticket notes, troubleshooting actions, timestamps, impact, resolution details and closure codesLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 07 Oct 2026
Hr Shared Services Center- Manager Enablement Lead
Company: Avantor |
, virtual agent channels, chat platforms, and other support channels. Ensure resolution of cases within established service... is available for ServiceNow AI-assisted and self-service solutions. Identify opportunities to reduce ticket volumes through automation, AI-drivenLocation: Coimbatore, Tamil Nadu, India
| Salary: unspecified | Date posted: 07 Oct 2026
Sme - Qualys
Company: Varite |
: Administer and manage Qualys modules including VM, PC, WAS, Cloud Agent, Container Security, and related security solutions... including ad-hoc scan requests, report generation, executive reporting, agent troubleshooting, and authentication issueLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 07 Oct 2026
Systems Engineer
Company: Harris Computer |
working to SLAs in a ticket-driven support environment. Willing and available to work rotating 24×7 shifts and out-of-hours... workaround. Perform performance troubleshooting using standard OS and Azure diagnostic tools. AI agent developmentLocation: Pune, Maharashtra - Baroda, Madhya Pradesh, India
| Salary: unspecified | Date posted: 06 Oct 2026
Data Engineer / Developer
Company: Bahwan CyberTek |
Job Description: Role purpose. Take an approved design to a deployed and validated bundle, operating the multi-agent... to have: exposure to CI/CD in Azure DevOps. Key Responsibilities Agent Operation and Auditing: Interact with the multi-agent systemLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 05 Oct 2026
Wintel Systems Integration Specialist
Company: NTT Data |
of patch failures. Execute recovery actions including: Service rebuilds Failed agent reinstalls Event-log-based corrective... and coordinate with multiple support teams. Mentor G4 and G5 engineers and review ticket quality and troubleshooting depth. SkillsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 30 Sep 2026
Wintel Systems Integration Specialist Advisor
Company: NTT Data |
, remediation, and validation of patch failures. Execute recovery actions including: Service rebuilds Failed agent reinstalls Event... communication during incidents and coordinate with multiple support teams. Mentor G4 and G5 engineers and review ticket qualityLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 30 Sep 2026
Wintel Systems Integration Specialist Advisor
Company: NTT Data |
, remediation, and validation of patch failures. Execute recovery actions including: Service rebuilds Failed agent reinstalls Event... communication during incidents and coordinate with multiple support teams. Mentor G4 and G5 engineers and review ticket qualityLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Sep 2026
Wintel Systems Integration Specialist
Company: NTT Data |
of patch failures. Execute recovery actions including: Service rebuilds Failed agent reinstalls Event-log-based corrective... and coordinate with multiple support teams. Mentor G4 and G5 engineers and review ticket quality and troubleshooting depth. SkillsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Sep 2026
Senior Ai Business Automation Engineer - Technology It
Company: Signant Health |
servers and clients, agent frameworks, AI coding assistants used as a daily driver, structured prompt engineering, retrieval... initiatives. Experience using AI to discover and redesign workflows — analysing transaction histories, ticket logs, or contentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Sep 2026
Wintel Systems Integration Specialist
Company: NTT Data |
: o   Service rebuilds o   Failed agent reinstalls o   Event-log-based corrective actions •   Contribute to knowledge base... support teams. •   Mentor G4 and G5 engineers and review ticket quality and troubleshooting depth. SkillsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 29 Sep 2026
Senior Technical Consultant - Forward Deployed Ai Security Engineer
Company: AHEAD |
lives inside client environments, not behind a ticket queue. You will sit with security, platform, and AI engineering teams.... Produce scored findings covering prompt injection, jailbreaks, data leakage, model and agent misuse, shadow AI, and unsafeLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 28 Sep 2026
Wintel Systems Integration Specialist Advisor
Company: NTT Data |
: o   Service rebuilds o   Failed agent reinstalls o   Event-log-based corrective actions •   Contribute to knowledge base... support teams. •   Mentor G4 and G5 engineers and review ticket quality and troubleshooting depth. SkillsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Sep 2026
Senior Ai Business Automation Engineer (dot Compliance) - Technology It
Company: Signant Health |
(Anthropic, OpenAI, or equivalent), Model Context Protocol (MCP) servers and clients, agent frameworks and agentic workflow..., retrieval-augmented generation grounded in enterprise data sources, and eval harnesses for measuring agent accuracy and safetyLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Sep 2026
Cloud Services Engineer Iii
Company: Pearson |
. Provide support for Copilot and Copilot Studio, including user access, licensing, agent creation issues, knowledge source.... Practical experience with Copilot Studio, including agent creation, knowledge sources, SharePoint and Teams integrationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 28 Sep 2026
Lead Administrator L1
Company: Wipro Digital |
ticket resolution. ͏ ͏ ServiceNow Developer (ITSM + Employee center+ Virtual agent+ Integration+ Automation... agent+ Integration+ Automation To be successful in this role, you should have: At least 6+ years of experienceLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 28 Sep 2026
Senior Administrator - Veeam
Company: HCLTech |
Acronis backup failures, agent issues, storage errors, connectivity problems, and restore failures.\\\\r\\\\n• Perform file... for issue resolution.\\\\r\\\\n• Maintain SOPs, reports, ticket updates, and operational documentation.\\\\r\\\\n• SupportLocation: India, India
| Salary: unspecified | Date posted: 27 Sep 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Madurai, Tamil Nadu Job Summary Service Desk Language Agent Role code: SD Language L1 | Level 1 | Service Desk Services... CET) Delivery centre Per language cohort - see Role Notes Languages BMC Helix ITSM · BMC Helix DWP · Agent Workspace ROLELocation: India, India
| Salary: unspecified | Date posted: 26 Sep 2026
Cisamrmfre- Sql Admin_ Jl3
Company: Infosys |
upgradation and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management Hands on experience... and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management Hands on experience on SQL ServerLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Sep 2026
Cisamrmfre- Sql Admin-jl4
Company: Infosys |
on experience of SQL Server upgradation and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management... and migration Sound knowledge of DB maintenance plans and SQL server agent jobs management Hands on experience on SQL ServerLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Sep 2026
Senior Analyst - English, Arabic, Microsoft Windows
Company: HCLTech |
Madurai, Tamil Nadu Job Summary Service Desk Language Agent Role code: SD Language L1 | Level 1 | Service Desk Services... CET) Delivery centre Per language cohort - see Role Notes Languages BMC Helix ITSM · BMC Helix DWP · Agent Workspace ROLELocation: India, India
| Salary: unspecified | Date posted: 26 Sep 2026
Support Lead
Company: HCLTech |
for leading day-to-day Service Desk operations while ensuring effective team management, ticket ownership, knowledge management..., and performs call and ticket quality analysis to drive consistent service delivery and customer experience. Key ResponsibilitiesLocation: India, India
| Salary: unspecified | Date posted: 25 Sep 2026
Travel Consultant - Sabre Gds (remote, Full-time)
Company: Fresh Prints |
for a full-time job within the month. Think of us as your personal talent agent - and good luck with the application! 😊... operations, or business and first-class travel who enjoys detailed, process-driven work. Once a flight ticket has been issuedLocation: India, India
| Salary: unspecified | Date posted: 25 Sep 2026
Senior Qa Automation Engineer
Company: Blue Machines AI |
About the role Blue Machines AI builds a production AI agent platform used by large enterprise customers to automate... customer interactions at scale — across phone calls, web chat, WhatsApp, and email. The same agent has to hold up whether itLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Sep 2026
Hr Shared Services Specialist (temp)
Company: Waters |
agent or Knowledge Base could not resolve. This is a volume-driven role: breadth of case type across the full employee... for review before publication Use Now Assist copilot tools to draft standard communications, summarise ticket requestsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Sep 2026
Hr Shared Services Specialist (temp)
Company: Waters |
agent or Knowledge Base could not resolve. This is a volume-driven role: breadth of case type across the full employee... for review before publication Use Now Assist copilot tools to draft standard communications, summarise ticket requestsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Sep 2026
Hr Shared Services Specialist (temp)
Company: Waters |
agent or Knowledge Base could not resolve. This is a volume-driven role: breadth of case type across the full employee... for review before publication Use Now Assist copilot tools to draft standard communications, summarise ticket requestsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Sep 2026
Hr Shared Services Specialist (temp)
Company: Waters |
agent or Knowledge Base could not resolve. This is a volume-driven role: breadth of case type across the full employee... for review before publication Use Now Assist copilot tools to draft standard communications, summarise ticket requestsLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 24 Sep 2026
Team Lead - Service Delivery
Company: CoinDCX |
. AI-Augmented Operations Management Monitor real-time queue health, agent utilisation, and SLA thresholds through AI-powered... and take-profit non triggers - are routed to the right seniority level immediately, and that no agent is either overloaded