Ticket Agent jobs in India
98 ticket agent jobs found: showing 1 - 50
Senior Ai Business Automation Engineer (dot Compliance) - Technology It
Company: Signant Health |
(Anthropic, OpenAI, or equivalent), Model Context Protocol (MCP) servers and clients, agent frameworks and agentic workflow..., retrieval-augmented generation grounded in enterprise data sources, and eval harnesses for measuring agent accuracy and safetyLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 03 Sep 2026
Sr Administrator (support & Operations)
Company: HCLTech |
.Monitoring the tickets and resolving those ticket within SLA.Good Technical, Analytical, Communication and Interpersonal skills... and configure the agent for multiple databases.Managing team and handling and distributing activities within team and addressing theLocation: India, India
| Salary: unspecified | Date posted: 03 Sep 2026
Senioradministrator - Iam Operations
Company: HCLTech |
and resolve high-complexity ticket escalations resolving complex MFA/SSO/Authentication issues. • Platform & Agent Operations... high-complexity ticket escalations resolving complex MFA/SSO/Authentication issues. • Platform & Agent Operations: ManageLocation: India, India
| Salary: unspecified | Date posted: 03 Sep 2026
Application Support Analyst Ii
Company: Duck Creek Technologies |
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolutionLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 03 Sep 2026
Sr Administrator (tools & Automation)
Company: HCLTech |
ticket resolution to ensure adherence to ITIL processes, SLAs, and documentation standards Validate ticket quality including... thorough evaluation while accurately gauging customer and agent sentiment. Capture Audits on TAB Platform for automatedLocation: India, India
| Salary: unspecified | Date posted: 03 Sep 2026
Ai & Operations Specialist
Company: Recruise India Consulting |
efficiency, increase ticket deflection, and scale intelligent support capabilities across the organization. Key... ticket deflection. Workflow Automation Identify and implement flow and workflow automation using company-owned toolsLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 02 Sep 2026
Enterprise Applied Ai Solutions Engineer (implementing Agentic & Generative Ai Features)
Company: Ultimate Kronos Group |
for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3. Product Execution...). Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement toolLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 01 Sep 2026
Application Support Analyst Ii
Company: Duck Creek Technologies |
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolutionLocation: Mumbai, Maharashtra, India
| Salary: unspecified | Date posted: 01 Sep 2026
Senior Ai Engineer
Company: Nexperia |
that engineers across the company touch every day. About the role This is the senior build role for Nexperia's agent engineering... on the quality bar an agent has to clear before it ships. This is a hands-on role. You are still writing and reviewing codeLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 31 Aug 2026
Dem Analyst
Company: 富士通株式会社 |
performance data, such as ticket analysis, to understand the breadth and impact of the issue. You will oversee the implementation... cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed services resolverLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 29 Aug 2026
Assistant Manager - Global Network Development
Company: cargo-partner |
Manage Agent Inquiry. Ensure timely (within 2hours of ticket creation) response to agent inquiry. Coordinate with product...Purpose of the function A committed individual focused on handling agent inquiries and ensuring that we increaseLocation: Gurgaon, Haryana, India
| Salary: unspecified | Date posted: 29 Aug 2026
Sr Engineer (support & Operations)
Company: HCLTech |
security data across diverse data sources using Cortex Query Language (XQL). ● ● Validate and maintain Cortex XDR agent health... to minimize noise and improve response fidelity. ● 4. Documentation & Collaboration ● Maintain detailed incident logs, ticketLocation: India, India
| Salary: unspecified | Date posted: 28 Aug 2026
Head Of It - Remote
Company: Zyte |
is manual, we want it automated; if it is automated, we want to know whether an agent should be doing it. What You'll..., chat and agent platforms, AI features inside our SaaS estate): evaluation, procurement, account and seat administrationLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 27 Aug 2026
Security Grc Analyst Ii
Company: Diligent |
on our trust site is a ticket that never comes back. If you've spent two to four years in security GRC, compliance, IT audit... to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 26 Aug 2026
Senior Dlp Engineer
Company: Secure Network Solutions India Pvt Ltd |
: Proven ability to resolve "Agent Tampering" or "System Crash" scenarios without needing to escalate every ticket to the... to troubleshoot why a file wasn't blocked or why an agent is offline. Requirements DLP-Specific Experience (2+ Years): DirectLocation: Kochi, Kerala, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, AgentLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 26 Aug 2026
Ai Automation Specialist – Cybersecurity Automatio
Company: Varite |
for alert triage, case enrichment, incident summarization, correlation support, ticket generation, and analyst workflow... reusable automation components, prompt libraries, agent patterns, workflow templates, and accelerators for repeatableLocation: India, India
| Salary: unspecified | Date posted: 26 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Chennai, Tamil Nadu, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent StudioLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Aug 2026
Servicenow - Moveworks Ai - Manger
Company: EY |
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patternsLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 25 Aug 2026
Lead - Solution Engineer
Company: Freshworks |
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent StudioLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 25 Aug 2026
Senior Advisory Software Engineer
Company: Pitney Bowes |
human process overhead. Measure and continuously optimize system performance using agent-driven telemetry analysis... remediation — codifying institutional knowledge into executable, supervised agent workflows Autonomous incident response — agentLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 25 Aug 2026
Senior Specialist, Finance Services
Company: Mastercard |
that improve first contact resolution, reduce ticket rework, prevent avoidable reopens, improve agent productivity, and increase.... Identify knowledge gaps based on ticket drivers, reopen trends, quality findings, escalations, aging, repeat inquiriesLocation: Pune, Maharashtra, India
| Salary: unspecified | Date posted: 22 Aug 2026
Qa Engineer - Smart Tv & Set-top Box Irc301927
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 21 Aug 2026
Data Engineer Irc295049
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 21 Aug 2026
Product Security Architect Irc286354
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 20 Aug 2026
Track Lead (support & Operations)
Company: HCLTech |
and govern: Service Desk Operations Digital Contact Channels Self-Service and Virtual Agent capabilities ServiceNow Mobile... App support Ticket Quality Assurance programs Knowledge Management initiatives Dedicated Experience Management OfficeLocation: India, India
| Salary: unspecified | Date posted: 20 Aug 2026
Analyst - Billing/invoicing Lead To Cash
Company: HCLTech |
for real-time operations, they monitor incoming call/ticket volumes, manage agent adherence to schedules, and make immediateLocation: India, India
| Salary: unspecified | Date posted: 20 Aug 2026
Panel Support – Zendesk Administrator
Company: M3 USA Corporation |
. Analyze ticket trends, SLA performance, CSAT, and agent productivity. Share insights and recommendations with stakeholders..., and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat Manage ticket forms, triggers, automations, macrosLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 20 Aug 2026
Panel Support – Zendesk Administrator
Company: M3 |
. Analyze ticket trends, SLA performance, CSAT, and agent productivity. Share insights and recommendations with stakeholders..., and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat Manage ticket forms, triggers, automations, macrosLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 19 Aug 2026
Aiops Leader
Company: Airbus |
, historic logs, and RCAs for instant incident context. Bot & Agent Development: Lead the development and production rollout..., defect density, ticket deflection rates, and SLA/CSAT compliance. 3. Operational Engineering & L1/L2 Empowerment ToilLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 19 Aug 2026
Technical Support Specialist
Company: Diligent |
, risk, compliance, or other complex business applications. Exposure to Jira or similar ticket/bug-management tools... together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global communityLocation: Bangalore, Karnataka, India
| Salary: unspecified | Date posted: 18 Aug 2026
Forward Deployed Engineer Irc299933
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket... Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills Customer-Facing Excellence: Prior experienceLocation: India, India
| Salary: unspecified | Date posted: 16 Aug 2026
Software Development Engineer Iii
Company: F5 |
production support ticket queues, resolve modest to high complexity tickets, assign other tickets to analysts... productivity of current CSMs way of working. Basic to intermediate coding experience in Python for AI/ML workflows or agentLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 15 Aug 2026
Lead Noc Engineer
Company: Inspire Brands Hyderabad Support Center |
APIs, able to handle integration queries from the enterprise brands and support partner onboarding Review AI agent... covering ticket volumes, resolution performance, escalations, and issues carried over Escalate to VROMO engineering with clearLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 14 Aug 2026
Senior Developer
Company: HCLTech |
working on the GenAI based Project Experience working on the Azure AI Services to integrate the agent with GenAI Model... Experience working on Lang Chain Framework for Agent Development Experience in Integrating AgentLocation: India, India
| Salary: unspecified | Date posted: 13 Aug 2026
Analyst (support & Operations)
Company: HCLTech |
Job Summary JD for the role: Service Desk Agent will provide day to day IT support, receive inbound calls, answer questions... to ensure operational consistency across all shifts. rnrnService Desk Agent provides Break Fix, fault diagnosis and resolutionLocation: India, India
| Salary: unspecified | Date posted: 13 Aug 2026
Forward Deployed Engineer Irc300057
Company: GlobalLogic |
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-FacingLocation: India, India
| Salary: unspecified | Date posted: 11 Aug 2026
Assistant Manager - Training & Quality (merchant Onboarding & Customer Success)
Company: Cashfree Payments |
Success (email, ticket, voice). This is not audit administration - it's finding why errors happen, fixing the process... drafting, agent-assist) and govern the quality of AI-assisted output; convert audit/RCA data into prioritised processLocation: Bellandur, Karnataka, India
| Salary: unspecified | Date posted: 11 Aug 2026
Travel Specialist | Remote | Luxury Account
Company: Fresh Prints |
for a full-time job within the month. Think of us as your personal talent agent - and good luck with the application! 😊... booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by theLocation: India, India
| Salary: unspecified | Date posted: 11 Aug 2026
Servicenow - Moveworks Ai - Manger
Company: EY |
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patternsLocation: Noida, Uttar Pradesh, India
| Salary: unspecified | Date posted: 10 Aug 2026
Sr Administrator (support & Operations)
Company: HCLTech |
on customer service and troubleshooting practices. Work closely with trainers and team leads to improve agent capabilities. Drive... to Resolve (MTTR) Escalation Trends Customer Satisfaction (CSAT) Ticket Quality Scores Publish dashboards and recommendationsLocation: India, India
| Salary: unspecified | Date posted: 08 Aug 2026
Sr Administrator (support & Operations)
Company: HCLTech |
sessions on customer service and troubleshooting practices. Work closely with trainers and team leads to improve agent... Time to Resolve (MTTR) Escalation Trends Customer Satisfaction (CSAT) Ticket Quality Scores Publish dashboardsLocation: India, India
| Salary: unspecified | Date posted: 07 Aug 2026
Full-stack Tech Lead – Ai Best Practices - Remote
Company: McFadyen Digital |
of self-contained, agent-ready Linear tickets without anyone needing to ask a follow-up question? Have you made Claude Code... and Claude.ai your daily driver for coding, planning, and ticket-writing, and built your own skills, hooks, or MCP integrationsLocation: Thiruvananthapuram, Kerala, India
| Salary: unspecified | Date posted: 07 Aug 2026
Product Manager — Ai Products
Company: BuzzBoard |
. Not AI features bolted onto a legacy product — the products are agent systems. Our products span multi-agent marketing content... process that treats agent behavior as a first-class design artifact. The role This is a Product Manager role for people whoLocation: Hyderabad, Telangana, India
| Salary: unspecified | Date posted: 07 Aug 2026
Senior Architect - Servicenow Ai
Company: Zeiss |
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usage