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Ticket Agent jobs in India

76 ticket agent jobs found: showing 1 - 50

Technology Architecture- Cloud Infra & Ai Sr Architect Job
Company: YASH Technologies |

Location: Hyderabad, Telangana, India

| Salary: unspecified | Date posted: 06 Sep 2026
, Security Operations, Network Operations, and End User Computing services. Develop AI-driven use cases including ticket..., and operational insights. Architect and implement solutions leveraging GenAI, LLMs, RAG, AI orchestration frameworks, and multi-agent
Full-stack Engineer — Systems Conductor
Company: Bold Business |

Location: Pune, Maharashtra, India

| Salary: unspecified | Date posted: 04 Sep 2026
software, automation engines, and autonomous agent infrastructure. We build the way modern teams build: our engineers... are not syntax-typists but Systems Conductors, who leverage advanced AI-agent developer environments to design, build, test, and ship
Sr Administrator (tools & Automation)
Company: HCLTech |

Location: India, India

| Salary: unspecified | Date posted: 03 Sep 2026
ticket resolution to ensure adherence to ITIL processes, SLAs, and documentation standards Validate ticket quality including... thorough evaluation while accurately gauging customer and agent sentiment. Capture Audits on TAB Platform for automated
Application Support Analyst Ii
Company: Duck Creek Technologies |

Location: Mumbai, Maharashtra, India

| Salary: unspecified | Date posted: 02 Sep 2026
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolution
Senior Ai Business Automation Engineer (dot Compliance) - Technology It
Company: Signant Health |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 02 Sep 2026
(Anthropic, OpenAI, or equivalent), Model Context Protocol (MCP) servers and clients, agent frameworks and agentic workflow..., retrieval-augmented generation grounded in enterprise data sources, and eval harnesses for measuring agent accuracy and safety
Enterprise Applied Ai Solutions Engineer (implementing Agentic & Generative Ai Features)
Company: Ultimate Kronos Group |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 02 Sep 2026
for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers. 3. Product Execution...). Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement tool
Ai & Operations Specialist
Company: Recruise India Consulting |

Location: Hyderabad, Telangana, India

| Salary: unspecified | Date posted: 01 Sep 2026
efficiency, increase ticket deflection, and scale intelligent support capabilities across the organization. Key... ticket deflection. Workflow Automation Identify and implement flow and workflow automation using company-owned tools
Application Support Analyst Ii
Company: Duck Creek Technologies |

Location: Mumbai, Maharashtra, India

| Salary: unspecified | Date posted: 01 Sep 2026
-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the.... Overall, the Application Support Analyst provides the backbone of the Loss Control support team’s technical ticket resolution
Senior Ai Engineer
Company: Nexperia |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 31 Aug 2026
that engineers across the company touch every day. About the role This is the senior build role for Nexperia's agent engineering... on the quality bar an agent has to clear before it ships. This is a hands-on role. You are still writing and reviewing code
Dem Analyst
Company: 富士通株式会社 |

Location: Pune, Maharashtra, India

| Salary: unspecified | Date posted: 29 Aug 2026
performance data, such as ticket analysis, to understand the breadth and impact of the issue. You will oversee the implementation... cases through the integration of DEM technologies with the virtual agent Decreased MTTR of Fujitsu managed services resolver
Assistant Manager - Global Network Development
Company: cargo-partner |

Location: Gurgaon, Haryana, India

| Salary: unspecified | Date posted: 29 Aug 2026
Manage Agent Inquiry. Ensure timely (within 2hours of ticket creation) response to agent inquiry. Coordinate with product...Purpose of the function A committed individual focused on handling agent inquiries and ensuring that we increase
Sr Engineer (support & Operations)
Company: HCLTech |

Location: India, India

| Salary: unspecified | Date posted: 28 Aug 2026
security data across diverse data sources using Cortex Query Language (XQL). ● ● Validate and maintain Cortex XDR agent health... to minimize noise and improve response fidelity. ● 4. Documentation & Collaboration ● Maintain detailed incident logs, ticket
Head Of It - Remote
Company: Zyte |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 27 Aug 2026
is manual, we want it automated; if it is automated, we want to know whether an agent should be doing it. What You'll..., chat and agent platforms, AI features inside our SaaS estate): evaluation, procurement, account and seat administration
Security Grc Analyst Ii
Company: Diligent |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 27 Aug 2026
on our trust site is a ticket that never comes back. If you've spent two to four years in security GRC, compliance, IT audit... to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent
Lead - Solution Engineer
Company: Freshworks |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 26 Aug 2026
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, Agent
Lead - Solution Engineer
Company: Freshworks |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 26 Aug 2026
for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, Agent
Lead - Solution Engineer
Company: Freshworks |

Location: Chennai, Tamil Nadu, India

| Salary: unspecified | Date posted: 26 Aug 2026
for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, Agent
Senior Dlp Engineer
Company: Secure Network Solutions India Pvt Ltd |

Location: Kochi, Kerala, India

| Salary: unspecified | Date posted: 26 Aug 2026
: Proven ability to resolve "Agent Tampering" or "System Crash" scenarios without needing to escalate every ticket to the... to troubleshoot why a file wasn't blocked or why an agent is offline. Requirements DLP-Specific Experience (2+ Years): Direct
Lead - Solution Engineer
Company: Freshworks |

Location: Chennai, Tamil Nadu, India

| Salary: unspecified | Date posted: 26 Aug 2026
for our customers - from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway... technical narrative for AI/Freddy across strategic and competitive deals - positioning Freddy AI Copilot, Freddy AI Agent, Agent
Ai Automation Specialist – Cybersecurity Automatio
Company: Varite |

Location: India, India

| Salary: unspecified | Date posted: 26 Aug 2026
for alert triage, case enrichment, incident summarization, correlation support, ticket generation, and analyst workflow... reusable automation components, prompt libraries, agent patterns, workflow templates, and accelerators for repeatable
Lead - Solution Engineer
Company: Freshworks |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 25 Aug 2026
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent Studio
Lead - Solution Engineer
Company: Freshworks |

Location: Chennai, Tamil Nadu, India

| Salary: unspecified | Date posted: 25 Aug 2026
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent Studio
Lead - Solution Engineer
Company: Freshworks |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 25 Aug 2026
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions - including AI-driven use cases built on Freddy AI and Agent Studio
Servicenow - Moveworks Ai - Manger
Company: EY |

Location: Noida, Uttar Pradesh, India

| Salary: unspecified | Date posted: 25 Aug 2026
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patterns
Lead - Solution Engineer
Company: Freshworks |

Location: Chennai, Tamil Nadu, India

| Salary: unspecified | Date posted: 25 Aug 2026
AI capabilities to concrete outcomes (ticket deflection, resolution time, agent productivity) rather than generic AI messaging. Build... complex customer problems, designing tailored solutions — including AI-driven use cases built on Freddy AI and Agent Studio
Senior Advisory Software Engineer
Company: Pitney Bowes |

Location: Pune, Maharashtra, India

| Salary: unspecified | Date posted: 24 Aug 2026
human process overhead. Measure and continuously optimize system performance using agent-driven telemetry analysis... remediation — codifying institutional knowledge into executable, supervised agent workflows Autonomous incident response — agent
Senior Specialist, Finance Services
Company: Mastercard |

Location: Pune, Maharashtra, India

| Salary: unspecified | Date posted: 22 Aug 2026
that improve first contact resolution, reduce ticket rework, prevent avoidable reopens, improve agent productivity, and increase.... Identify knowledge gaps based on ticket drivers, reopen trends, quality findings, escalations, aging, repeat inquiries
Junior Office & Guest Experience Specialist Irc297558
Company: GlobalLogic |

Location: India, India

| Salary: unspecified | Date posted: 21 Aug 2026
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-Facing
Product Security Architect Irc286354
Company: GlobalLogic |

Location: India, India

| Salary: unspecified | Date posted: 21 Aug 2026
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-Facing
Track Lead (support & Operations)
Company: HCLTech |

Location: India, India

| Salary: unspecified | Date posted: 21 Aug 2026
and govern: Service Desk Operations Digital Contact Channels Self-Service and Virtual Agent capabilities ServiceNow Mobile... App support Ticket Quality Assurance programs Knowledge Management initiatives Dedicated Experience Management Office
Data Engineer Irc295049
Company: GlobalLogic |

Location: Noida, Uttar Pradesh, India

| Salary: unspecified | Date posted: 20 Aug 2026
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-Facing
Panel Support – Zendesk Administrator
Company: M3 USA Corporation |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 20 Aug 2026
. Analyze ticket trends, SLA performance, CSAT, and agent productivity. Share insights and recommendations with stakeholders..., and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat Manage ticket forms, triggers, automations, macros
Aiops Leader
Company: Airbus |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 19 Aug 2026
, historic logs, and RCAs for instant incident context. Bot & Agent Development: Lead the development and production rollout..., defect density, ticket deflection rates, and SLA/CSAT compliance. 3. Operational Engineering & L1/L2 Empowerment Toil
Panel Support – Zendesk Administrator
Company: M3 |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 19 Aug 2026
. Analyze ticket trends, SLA performance, CSAT, and agent productivity. Share insights and recommendations with stakeholders..., and maintain Zendesk modules including Support, Guide, Explore, and Talk/Chat Manage ticket forms, triggers, automations, macros
Technical Support Specialist
Company: Diligent |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 18 Aug 2026
, risk, compliance, or other complex business applications. Exposure to Jira or similar ticket/bug-management tools... together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community
Forward Deployed Engineer Irc299933
Company: GlobalLogic |

Location: India, India

| Salary: unspecified | Date posted: 17 Aug 2026
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket... Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills Customer-Facing Excellence: Prior experience
Software Development Engineer Iii
Company: F5 |

Location: Hyderabad, Telangana, India

| Salary: unspecified | Date posted: 15 Aug 2026
production support ticket queues, resolve modest to high complexity tickets, assign other tickets to analysts... productivity of current CSMs way of working. Basic to intermediate coding experience in Python for AI/ML workflows or agent
Lead Noc Engineer
Company: Inspire Brands Hyderabad Support Center |

Location: Hyderabad, Telangana, India

| Salary: unspecified | Date posted: 14 Aug 2026
APIs, able to handle integration queries from the enterprise brands and support partner onboarding Review AI agent... covering ticket volumes, resolution performance, escalations, and issues carried over Escalate to VROMO engineering with clear
Sr Analyst
Company: HCLTech |

Location: India, India

| Salary: unspecified | Date posted: 13 Aug 2026
Analyst Poland Job Description Sr Analyst Others, Opolskie Job Summary Service Desk Agent will provide day to day... for calls and engage their supervisors and managers to ensure operational consistency across all shifts. rnrnService Desk Agent
Cyber Security Senior Analyst - Mde
Company: Varite |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 12 Aug 2026
policies, exceptions, ASR, EDR in block mode, sensor health and agent update rings. The ideal candidate brings deep... control. Operate day-to-day MDE tool support: ticket queue, troubleshooting onboarding/health/AV conflicts, performance
Assistant Manager - Training & Quality (merchant Onboarding & Customer Success)
Company: Cashfree Payments |

Location: Bellandur, Karnataka, India

| Salary: unspecified | Date posted: 11 Aug 2026
Success (email, ticket, voice). This is not audit administration - it's finding why errors happen, fixing the process... drafting, agent-assist) and govern the quality of AI-assisted output; convert audit/RCA data into prioritised process
Travel Specialist | Remote | Luxury Account
Company: Fresh Prints |

Location: India, India

| Salary: unspecified | Date posted: 10 Aug 2026
for a full-time job within the month. Think of us as your personal talent agent - and good luck with the application! 😊... booking and turn it into a complete, polished travel package delivered to the client. Once a ticket has been issued by the
Servicenow - Moveworks Ai - Manger
Company: EY |

Location: Noida, Uttar Pradesh, India

| Salary: unspecified | Date posted: 10 Aug 2026
, and record producers to be AI-consumable Reducing ticket intake by enabling autonomous resolution for L1/L2 use cases (passwords..., approvals, and policies Defining when the AI resolves fully vs. hands off to human agents Designing reusable agent patterns
Forward Deployed Engineer Irc300057
Company: GlobalLogic |

Location: India, India

| Salary: unspecified | Date posted: 10 Aug 2026
enterprise software architecture and cutting-edge AI engineering. You will help customers transition from traditional, ticket..., Tool Calling, Function Calling, Multi-agent orchestration, AI Observability Good-to-Have Skills – Customer-Facing
Sr Administrator (support & Operations)
Company: HCLTech |

Location: India, India

| Salary: unspecified | Date posted: 08 Aug 2026
sessions on customer service and troubleshooting practices. Work closely with trainers and team leads to improve agent... Time to Resolve (MTTR) Escalation Trends Customer Satisfaction (CSAT) Ticket Quality Scores Publish dashboards
Full-stack Tech Lead – Ai Best Practices - Remote
Company: McFadyen Digital |

Location: Thiruvananthapuram, Kerala, India

| Salary: unspecified | Date posted: 07 Aug 2026
of self-contained, agent-ready Linear tickets without anyone needing to ask a follow-up question? Have you made Claude Code... and Claude.ai your daily driver for coding, planning, and ticket-writing, and built your own skills, hooks, or MCP integrations
Senior Architect - Servicenow Ai
Company: Zeiss |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 07 Aug 2026
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usage
Senior Architect - Servicenow Ai
Company: Zeiss |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 07 Aug 2026
Agent, and AI-powered workflows. Identify, evaluate, and implement AI use cases that improve user experience, automation..., knowledge quality, ticket resolution, and decision support. Ensure responsible, compliant, transparent, and secure AI usage
Product Manager — Ai Products
Company: BuzzBoard |

Location: Hyderabad, Telangana, India

| Salary: unspecified | Date posted: 07 Aug 2026
. Not AI features bolted onto a legacy product — the products are agent systems. Our products span multi-agent marketing content... process that treats agent behavior as a first-class design artifact. The role This is a Product Manager role for people who
Specialist - System Management
Company: LTM |

Location: Bangalore, Karnataka, India

| Salary: unspecified | Date posted: 06 Aug 2026
Pega errors and resolutions to empower L1 support and reduce ticket escalation Deployment Support Release Anchor Assist... Ticket Diagnosis Utilize Pega Tracer Live UI and Clipboard to identify failures and errors Fix if its a configuration